NewDesk

ai.newdeskPublished by newdesk.aiOfficial publisherv1.1.0Updated Oct 28, 2026

Help desk: read the queue, answer and solve tickets, look up customers, refund in Stripe.

VerifiedStreamable HTTPWeb executableCommunication & CollaborationBusiness & Commerce

Overview

AI-generated overview

NewDesk is a remote help desk MCP server that lets an assistant read the support queue, answer and solve tickets, look up customers, and issue Stripe refunds.

What you can do
  • Read the support ticket queue
  • Answer and solve tickets
  • Look up customer records
  • Issue refunds through Stripe
When to use it
Useful when support work happens in NewDesk and you want an assistant to triage the queue, draft or send replies, close tickets, check customer details, or process refunds without switching tools.
Requirements
A remote MCP endpoint at newdesk.ai over streamable HTTP, with OAuth sign-in required. No environment variables or headers are declared.
Before you install
The assistant can change support data: answering and solving tickets, and issuing Stripe refunds that move real money. Refunds and ticket replies reach customers and third parties, so review or restrict these actions before enabling them.

Installation

In SourceWeft

  1. Open NewDesk in the dashboard and add it to a workspace.
  2. Connect the required credentials. They are stored privately and never shown on public pages.
  3. Enable the server for the chats that should use its tools.

Web executable via Streamable HTTP. Remote servers run from the web runtime once configured in a workspace.

Use with an agent

Paste this prompt into Claude Code, Codex, Cursor or another agent — or into SourceWeft chat. The agent reads this server's install guide, shows you its publisher, endpoint and sign-in, and adds it to your client once you agree. Keys never go into a command.

Read https://sourceweft.com/mcp/ai.newdesk%2Fnewdesk/install.md and connect the MCP server it describes to my client. Before changing any config, show me its publisher, endpoint and sign-in method and wait for my OK. Never put an API key in a command or in a file I would commit; ask me where it should come from.

Read the install guide the agent follows

Other MCP clients

Add this to your client's mcpServers config. The client completes OAuth sign-in on first connect.

{
  "mcpServers": {
    "newdesk": {
      "type": "http",
      "url": "https://newdesk.ai/api/mcp"
    }
  }
}

Tools

0
This server asks you to sign in, so SourceWeft could not read its tools without an account and has not indexed them. What a connected account sees can depend on that account and its permissions.

Version history

1
  1. v1.1.0LatestSep 23, 2026

Score

67% of the applicable checks met

How complete this listing is, computed from the registry entry, the endpoint and public sources. Not a rating of the server and not a statement that it is safe or working today: reachability is a dated check, and no installs or reviews go into the score.

  • Reached in the last 30 daysRequired25 pts
  • Auth declaredRequired10 pts
  • Tools listed15 pts

    Answer tools/list without a credential, or ship a package that starts in a sandbox without one.

  • DescriptionRequired15 pts
  • Logo10 pts
  • Documentation15 pts

    Declare a GitHub repository with a README, or serve resource_documentation in the OAuth protected-resource metadata.

  • LicenseNot applicable

    A hosted service is used under its provider's terms, so no license is expected here. This check is left out of the percentage.