sos_check_rights
Check passenger rights
Checks a cancelled, delayed, overbooked or missed-connection flight against EU261, UK261 and US DOT rules. Returns the law that applies, up to three options (refund, re-routing), the care the airline owes (meals, hotel), a compensation range per passenger with its conditions, warnings and facts that would sharpen the answer. Advice only, not legal advice.
Parameterstyperequiredcauseoriginrequiredcarrierovernightdestinationrequirednotice_daysvolunteeredsingle_bookingarrival_delay_minutesdeparture_delay_minutesreroute_arrives_later_minutes+1 more
sos_desk_script
What to say at the airline desk
Writes 1 to 3 short, polite sentences for a traveller to say to the airline agent, asking for re-routing, care or a refund. The sentences are in the traveller's language and cite the regulation that applies.
Parameterslangtyperequiredcauseoriginrequiredcarrierovernightdestinationrequirednotice_daysvolunteeredsingle_bookingarrival_delay_minutesdeparture_delay_minutes+2 more
sos_airport_help
Airport help tonight
Lists hotel, lounge and transfer search links for an airport, nearby alternative airports with directions, and who pays for a hotel under EU and UK rules. Links only, nothing is booked. Covers about 100 airports in Europe, North America and Asia.
Parametersneedairportrequired
sos_find_alternatives
Find alternative flights
Searches live one-way flights from the traveller's airport and airports within 300 km to their destination on one date, ordered by earliest arrival, with price in EUR, stops, ground distance to the alternative airport and rail operator links for trips under 1,200 km. Returns 10 options per page; times are local to each airport. Nothing is booked.
Parametersdaterequiredlimitcursororiginrequireddestinationrequiredinclude_nearby_airports
sos_prepare_case
Prepare an SOS Flights case
Checks the details for a case handled by the SOS Flights team (rebooking help, hotel, evidence and follow-up) and returns what will be submitted, the price (a one-time fee, or covered by a valid access code) and a confirmation_token valid for 15 minutes. Nothing is created or charged. No account is needed.
Parameterslangemailrequiredphonerequiredchannelrequiredsurnameaccess_codesituation_summaryrequired
sos_open_case
Open the SOS Flights case
Opens the case prepared with a confirmation_token, after the traveller confirmed it. Returns the case code, which is the key to the case afterwards, the case page and either a payment link (the case becomes active after payment) or, with an access code, an active case.
Parametersidempotency_keyconfirmation_tokenrequired
sos_get_case
Get case status
Returns the status of an SOS Flights case by its case code: whether it is active, the team's recommended solution once there is one, the last 10 chat messages for chat cases, and the case page link.
Parameterslangcase_coderequired
sos_prepare_message
Prepare a message to the team
Checks a message from the traveller to the SOS Flights team on an active chat case and returns it with a confirmation_token valid for 15 minutes. Nothing is sent. WhatsApp cases continue in WhatsApp.
Parametersmessagerequiredcase_coderequired
sos_send_message
Send the message to the team
Sends the message prepared with a confirmation_token to the SOS Flights team, after the traveller confirmed it. The team's reply appears in the case status and on the case page.
Parametersidempotency_keyconfirmation_tokenrequired