Custovox Ticket Scorer

io.github.jeremdecustovoxPublished by GitHub account jeremdecustovoxv1.0.1Updated Oct 30, 2026

custovox.ai support ticket scoring MCP server: priority, category, sentiment, escalation risk

VerifiedSTDIODesktop onlyData & Analytics Business & Commerce

Server details

Identifier: io.github.jeremdecustovox/custovox-ticket-scorer
Transport: STDIO
Runtime: Desktop only
Trust: Verified
Published: Oct 23, 2026

Security note

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The registry verified the GitHub account jeremdecustovox for this listing. That does not show the account is the product's maker.

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Overview

AI-generated overview

Local MCP server from custovox.ai that scores support tickets for priority, category, sentiment and escalation risk.

What you can do: Score support tickets for priority, category, sentiment and escalation risk
Apply an NLP model to customer text such as tickets, reviews and conversations
Report escalation risk using the vendor's PEACE scoring approach
Work with English, French, German, Spanish and Brazilian Portuguese text
When to use it: Useful for support, retail, e-commerce or SaaS teams that want an assistant to triage incoming tickets and flag likely escalations or churn signals without building their own NLP models.
Requirements: Runs as a local stdio process installed from the PyPI package custovox-ticket-scorer, so a Python environment is needed. No authentication, environment variables or headers are declared. Desktop only; not available as a web executable.

Before you install

The README lists this server as 'Coming soon', so it may be incomplete or unavailable. Ticket text you submit is processed by the server's NLP models; check where that processing happens before sending customer data. No credentials are declared.

Installation

In SourceWeft

Open Custovox Ticket Scorer in the dashboard and add it to a workspace.
Enable the server for the chats that should use its tools.

Desktop only via STDIO. STDIO servers start a local process, so they need the SourceWeft desktop host.

Other MCP clients

Follow the launch instructions in the repository.

README

custovox.ai — Customer Intelligence MCPs

Listen deeper. Act faster.

NLP-powered MCP servers for business teams. Detect emotions, escalation risks and churn signals from customer calls, reviews, tickets and images.

Built for retail, e-commerce, SaaS and marketing agencies.

What is custovox.ai?

custovox.ai turns customer conversations into actionable business intelligence — using the same AI models used by Google, Amazon, Meta, Uber and Airbnb. Now accessible to any business.

Validated on 83,724 real customer conversations. Academic research — LUMEN Lab / IAE Lille.

MCP Servers

Server	Description	Status
`custovox-sentiment`	Multilingual sentiment (EN/FR/DE/ES/PT-BR)	Coming soon
`custovox-emotion`	6-emotion detection from customer text	Coming soon
`custovox-ticket-scorer`	Priority + sentiment for support tickets	Coming soon
`custovox-review-analyzer`	NLP analysis of Google, G2 & Trustpilot	Coming soon
`custovox-churn-signal`	Churn risk from conversation sequences	Coming soon
`custovox-visual`	Image analysis for hospitality & retail	Coming soon
`custovox-peace`	PEACE™ Escalation Detection 0-100	Proprietary

Use Cases

Market Research — Analyze thousands of reviews across markets and languages
Competitive Analysis — Monitor competitor sentiment automatically
Retail & E-commerce — Detect product issues from photos and reviews
SaaS — Predict churn before it happens
Marketing Agencies — Deliver NLP insights without building your own models
Call Centers — Detect escalation in real time with PEACE™

Supported Languages

English · Français · Deutsch · Español · Português (BR)

Native models — no translation needed.

PEACE™ Algorithm

Score = Emotion x 0.45 + Intention x 0.40 + Sentiment x 0.15

Validated on 83,724 conversations. R2=0.848.

Tools

SourceWeft started this package once in an isolated sandbox, without credentials, to list its tools. That failed: the package did not install.

Version history

v1.0.1LatestOct 30, 2026
v1.0.0Oct 23, 2026

Score

50% of the applicable checks met

How complete this listing is, computed from the registry entry, the endpoint and public sources. Not a rating of the server and not a statement that it is safe or working today: reachability is a dated check, and no installs or reviews go into the score.

Reached in the last 30 days25 pts
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Auth declared10 pts
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Tools listed15 pts
Answer tools/list without a credential, or ship a package that starts in a sandbox without one.
DescriptionRequired15 pts
Logo10 pts
Documentation15 pts
License10 pts