Deskpro

io.usefulapiv1.0.0Updated Sep 30, 2026

Search tickets, people, organizations and KB articles in Deskpro, and create tickets and replies.

VerifiedStreamable HTTPWeb executableBusiness & CommerceKnowledge & Memory

Overview

AI-generated overview

Lets an assistant search and read Deskpro helpdesk tickets, people, organizations and knowledgebase articles, and create or update tickets and replies.

What it does
Connects an MCP client to a hosted Deskpro helpdesk service. Read tools list and fetch tickets, ticket messages, people, organizations, departments, agents, statuses and knowledgebase articles, plus a general helpdesk search. Write tools create tickets, update tickets, add ticket replies or notes, and create organizations. Two meta tools report usage and manage the subscription.
When to use it
Useful when support or operations work happens in Deskpro and you want an assistant to look up ticket, contact or article context, or to draft and file tickets and replies without switching to the Deskpro interface.
Requirements
A remote MCP endpoint; no local install. On first connect you supply your Deskpro helpdesk URL and an API key in id:code format, which are validated and stored per user. Network access to the endpoint is required.
Before you install
Write tools create or update tickets, add replies and notes, and create organizations, so changes reach the live helpdesk; clients should confirm them. The Deskpro API key is a credential granting access to your helpdesk data. The service is metered: 100 tool calls per month on the free tier, with a paid unlimited plan.

Installation

In SourceWeft

  1. Open Deskpro in the dashboard and add it to a workspace.
  2. Enable the server for the chats that should use its tools.

Web executable via Streamable HTTP. Remote servers run from the web runtime once configured in a workspace.

Other MCP clients

Add this to your client's mcpServers config.

{
  "mcpServers": {
    "deskpro": {
      "type": "http",
      "url": "https://deskpro.usefulapi.io/mcp"
    }
  }
}

README

Deskpro MCP by usefulapi

Use Deskpro from Claude, Cursor, or any MCP client — search tickets, people, organizations and knowledgebase articles, and create tickets and replies. Hosted, no local install: connect with your own Deskpro credentials.

Live endpoint: https://deskpro.usefulapi.io/mcp · Homepage: https://usefulapi.io/deskpro

Add to Claude

json
{  "mcpServers": {    "deskpro": {      "url": "https://deskpro.usefulapi.io/mcp"    }  }}

On first connect you'll provide your Deskpro helpdesk URL (subdomain or full https address) and an API key (Admin → Apps & Integrations → API Keys, id:code format). They're validated, stored per-user, and scoped to you — no keys in config files.

Tools

ToolTypeWhat it does
deskpro_get_mereadGet the authenticated agent
deskpro_list_ticketsreadList tickets
deskpro_get_ticketreadGet one ticket
deskpro_list_ticket_messagesreadList a ticket's messages
deskpro_list_peoplereadList people
deskpro_get_personreadGet one person
deskpro_list_person_ticketsreadList a person's tickets
deskpro_list_organizationsreadList organizations
deskpro_get_organizationreadGet one organization
deskpro_list_organization_ticketsreadList an organization's tickets
deskpro_list_articlesreadList knowledgebase articles
deskpro_get_articlereadGet one article
deskpro_list_departmentsreadList ticket departments
deskpro_list_agentsreadList agents
deskpro_list_ticket_statusesreadList ticket statuses
deskpro_searchreadSearch the helpdesk
deskpro_create_ticketwriteCreate a ticket
deskpro_update_ticketwriteUpdate a ticket
deskpro_add_ticket_messagewriteReply to a ticket or add a note
deskpro_create_organizationwriteCreate an organization
deskpro_usage_statusmetaUsage status (free-tier meter)
deskpro_upgrademetaUpgrade to Pro (unlimited)

read tools are read-only; write tools mutate data (clients should confirm them); meta tools report usage or manage your subscription.

Pricing

PlanPriceLimit
Free$0100 tool calls / month
Pro (per user)$9/mo or $90/yr (2 months free)Unlimited

License

MIT © usefulapi. Not affiliated with or endorsed by Deskpro.

Source: servers/deskpro/README.md at commit 1ec23c2

Tools

0
Tool metadata has not been indexed yet.

Version history

1
  1. v1.0.0LatestSep 30, 2026