io.usefulapiPublished by usefulapi.ioOfficial publisherv1.39.2Updated Nov 14, 2026
Manage HelpCrunch chats, customers, agents and knowledge-base articles.
The publisher's own server: Ably MCP by usefulapi
Hosted MCP server for HelpCrunch that lets an assistant search customers and chats, read conversation messages, and reply to or reassign live chats.
Web executable via Streamable HTTP. Remote servers run from the web runtime once configured in a workspace.
Paste this prompt into Claude Code, Codex, Cursor or another agent — or into SourceWeft chat. The agent reads this server's install guide, shows you its publisher, endpoint and sign-in, and adds it to your client once you agree. Keys never go into a command.
Read https://sourceweft.com/mcp/io.usefulapi%2Fhelpcrunch/install.md and connect the MCP server it describes to my client. Before changing any config, show me its publisher, endpoint and sign-in method and wait for my OK. Never put an API key in a command or in a file I would commit; ask me where it should come from.Add this to your client's mcpServers config.
{
"mcpServers": {
"helpcrunch-by-usefulapi": {
"type": "http",
"url": "https://helpcrunch.usefulapi.io/mcp"
}
}
}Manage HelpCrunch chats, customers, agents and knowledge-base articles. Hosted, no local install.
Live endpoint: https://helpcrunch.usefulapi.io/mcp · Homepage: https://usefulapi.io
https://helpcrunch.usefulapi.io/mcp.claude mcp add --transport http helpcrunch https://helpcrunch.usefulapi.io/mcp, then run /mcp to log in.Add only the URL. Do not add an Authorization header or an API key to the client config: the server signs you in with OAuth, and the login page asks for your HelpCrunch credentials.
Step-by-step setup, where to find your credentials, and FAQ: https://usefulapi.io/helpcrunch/
On first connect you'll paste your HelpCrunch credentials. They are validated, stored per-user, and scoped to you — no keys in config files.
read tools are read-only; write tools mutate data (clients should confirm them); meta tools report usage, manage your subscription or send a feature request.
Each paid plan covers this server only. Ask your AI to run helpcrunch_upgrade and choose Pro or Pro+, billed monthly or yearly (it returns a Stripe Checkout link). If you already have Pro, ask to change it to Pro+. The change requires your confirmation, keeps your billing interval and charges the price difference for the rest of the period immediately. Cancel any time with helpcrunch_cancel_subscription: your paid plan continues to the end of the paid period, with no refund for the current period, and asking to resume the same plan with helpcrunch_upgrade before then undoes the cancel. Or write to [email protected].
MIT
Source: servers/helpcrunch/README.md at commit f22f848
List customers
List / search customers (people who chatted in). Optionally filter with a single field/operator/value clause (comparison AND), sort (e.g. customers.firstSeen, customers.lastSeen) with order, and paginate with limit/offset. HelpCrunch REST: POST /customers/search.
sortfieldlimitordervalueoffsetoperatorGet customer
Get a single customer by id. HelpCrunch REST: GET /customers/{id}.
idrequiredList chats
List / search chats (conversations). Optionally filter with a single field/operator/value clause (comparison AND), sort (e.g. chats.createdAt) with order, and paginate with limit/offset. HelpCrunch REST: POST /chats/search.
sortfieldlimitordervalueoffsetoperatorGet chat
Get a single chat (conversation) by id. HelpCrunch REST: GET /chats/{id}.
idrequiredGet chat messages
Get the messages of a chat (conversation), newest first (sorted by createdAt DESC). Paginate with limit (max 100) / offset. HelpCrunch REST: GET /chats/{id}/messages.
idrequiredlimitoffsetList agents
List agents (support staff / operators) in the account, with role and email. Paginate with limit/offset. HelpCrunch REST: GET /agents.
limitoffsetList departments
List departments (groups of agents that chats can be routed to), each with its agents. Paginate with limit/offset. HelpCrunch REST: GET /departments.
limitoffsetList applications
List applications configured in the account — web chat widgets, iOS/Android apps, and social integrations (id, name, displayName, active, type). HelpCrunch REST: GET /applications.
Takes no parameters.
Get organization
Get the organization's live-chat availability status — domain, whether the team is online (teamOnline), and whether chat is enabled (chatEnabled). HelpCrunch REST: GET /organization.
Takes no parameters.
Create message
POSTS a message into a LIVE chat — a customer-visible reply (type "message") or an internal private note (type "private"). Set `agent` (agent id) for agent messages; omit it for customer messages. HelpCrunch REST: POST /messages.
chatrequiredtextrequiredtypeagentmarkdown_textUpdate chat status
CHANGES the status of a LIVE chat (e.g. mark it opened, pending, on hold, or closed). HelpCrunch REST: PUT /chats/status.
idrequiredstatusrequiredAssign chat
ASSIGNS (or unassigns) a LIVE chat to an agent. Pass `assignee` (agent id) to assign; omit it (or pass null) to unassign. HelpCrunch REST: PUT /chats/assignee.
idrequiredassignee100% of the applicable checks met
How complete this listing is, computed from the registry entry, the endpoint and public sources. Not a rating of the server and not a statement that it is safe or working today: reachability is a dated check, and no installs or reviews go into the score.
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{ "mcpServers": { "helpcrunch": { "url": "https://helpcrunch.usefulapi.io/mcp" } }}