Kayako

io.usefulapiv1.0.0Updated Sep 30, 2026

Search Kayako cases, replies, customers and help-center articles, and reply to or create cases.

VerifiedStreamable HTTPWeb executableBusiness & CommerceKnowledge & Memory

Overview

AI-generated overview

Lets an assistant browse, search and manage Kayako helpdesk cases, customers, organizations and help-center articles.

What it does
Connects to a hosted Kayako MCP endpoint that exposes read tools for cases, case posts, users, organizations, teams, roles, channels, case options and help-center articles, plus search across cases, users and organizations. Write tools create and update cases, reply to a case or add an internal note, add case tags, and create users. Two meta tools report usage and manage the subscription.
When to use it
Useful for support and customer-service workflows where an assistant should look up case history, customer or organization details, or help-center content, and draft or post replies and case updates without leaving the chat client.
Requirements
A remote MCP client pointed at the hosted endpoint; no local install. On first connect you supply your Kayako instance name plus an agent email and password, which are validated and stored per user. Network access to the hosted endpoint is required.
Before you install
Write tools create or change cases, replies, internal notes, tags and users, so confirm before letting an assistant run them. The service asks for a Kayako agent email and password; these are stored per user by the third-party host rather than in your config. Free tier is limited to 100 tool calls per month, and a paid upgrade tool is exposed.

Installation

In SourceWeft

  1. Open Kayako in the dashboard and add it to a workspace.
  2. Enable the server for the chats that should use its tools.

Web executable via Streamable HTTP. Remote servers run from the web runtime once configured in a workspace.

Other MCP clients

Add this to your client's mcpServers config.

{
  "mcpServers": {
    "kayako": {
      "type": "http",
      "url": "https://kayako.usefulapi.io/mcp"
    }
  }
}

README

Kayako MCP by usefulapi

Use Kayako from Claude, Cursor, or any MCP client — browse cases and replies, look up customers and organizations, search the help center, and create, update or reply to cases. Hosted, no local install: connect with your own Kayako credentials.

Live endpoint: https://kayako.usefulapi.io/mcp · Homepage: https://usefulapi.io/kayako

Add to Claude

json
{  "mcpServers": {    "kayako": {      "url": "https://kayako.usefulapi.io/mcp"    }  }}

On first connect you'll provide your Kayako instance name (the part before .kayako.com) plus an agent email and password. They're validated, stored per-user, and scoped to you — no keys in config files.

Tools

ToolTypeWhat it does
kayako_get_mereadGet the current user
kayako_list_casesreadList cases
kayako_get_casereadGet a case
kayako_list_case_postsreadList a case's posts
kayako_list_channelsreadList reply channels
kayako_list_case_optionsreadList case statuses, priorities or types
kayako_searchreadSearch cases, users and organizations
kayako_list_usersreadList users
kayako_get_userreadGet a user
kayako_list_organizationsreadList organizations
kayako_list_organization_casesreadList an organization's cases
kayako_list_teamsreadList teams
kayako_list_rolesreadList roles
kayako_list_articlesreadList help-center articles
kayako_get_articlereadGet a help-center article
kayako_search_help_centerreadSearch the help center
kayako_create_casewriteCreate a case
kayako_update_casewriteUpdate a case
kayako_reply_to_casewriteReply to a case or add an internal note
kayako_add_case_tagswriteAdd tags to a case
kayako_create_userwriteCreate a user
kayako_usage_statusmetaUsage status (free-tier meter)
kayako_upgrademetaUpgrade to Pro (unlimited)

read tools are read-only; write tools mutate data (clients should confirm them); meta tools report usage or manage your subscription.

Pricing

PlanPriceLimit
Free$0100 tool calls / month
Pro (per user)$9/mo or $90/yr (2 months free)Unlimited

License

MIT © usefulapi. Not affiliated with or endorsed by Kayako.

Source: servers/kayako/README.md at commit 1ec23c2

Tools

0
Tool metadata has not been indexed yet.

Version history

1
  1. v1.0.0LatestSep 30, 2026