SecondAppraisal Total-Loss Intake

Submit a vehicle owner's total-loss situation to SecondAppraisal on their behalf. Minimum: one of customer.phone / customer.email, your `agent` self-identification, and a `consent.attestation`. Returns a receipt with `customer_confirmation_url` (one tap confirms), a relayable `customer_message`, an optional `preliminary` market read, `contact_policy` (we will email/text a welcome and a person will call to confirm the request came from the customer or their agent), and `pricing` — the consultation is free; if the owner wants more, Appraisal Research is $199 (paid up front, no guarantee) or the Appointed Appraiser Service (our Appraisal Research, appointment as the customer's appraiser under the policy's appraisal clause, determining the amount of loss with the insurer's appraiser, and the appraisal award letter) is $495 with a $25 discount for customers you send ($470; a card HOLD, not a charge). The guarantee applies once SecondAppraisal accepts the consultation and serves as the customer's appraiser: if the appraisal award, or a higher offer the insurer makes instead, is less than $1,000 above the insurer's offer on the day SecondAppraisal accepted, the fee is waived and the hold released. An umpire's fee, if one is needed, is separate. The $25 applies to the Appointed Appraiser Service (`representation`) only. You may quote `pricing` verbatim; payment always happens on our site by the customer's own click (`checkout` links appear once they have confirmed) — never collect card details. Read `customer_message` to the user verbatim.

Fetch the current receipt for a submitted intake (status, confirm link while still confirmable, preliminary).

Attach the insurer's Market Valuation Report (CCC / Mitchell PDF) to a submitted intake. We parse it (vehicle, mileage, offer, insurer, loss date) and refresh the preliminary. Allow up to two minutes.

A no-commitment early market read for a vehicle: comparable listing prices near the customer (10th percentile / median / 90th), an odometer-adjusted mid, and the gap vs the insurer's offer. Not an appraisal. Nothing is stored about the customer.

State-specific total-loss facts: threshold and method, whether an independent appraiser must be licensed there, whether third-party appraisals are allowed, statute citations, must-know rights, common pitfalls, and the consumer hotline.