Supovia Customer Support

com.supovia由 supovia.com 发布官方发布者v0.1.2更新于 Oct 24, 2026

Reply to and resolve customer chats, search your help docs and see which conversations need you.

已验证Streamable HTTP可网页运行知识与记忆沟通与协作商业与电商

概览

AI 生成的概览

一个面向 Supovia 客服的远程 MCP 服务器,让助手查看支持网站、会话和帮助文章,并发送回复或将会话标记为已解决。

可以做什么
列出并查看支持网站,包括各网站 AI 客服是否开启,并可交互式打开 Supovia 工作区视图。列出并查看客户会话的状态、渠道、未读数和发送方计数,但不含消息正文和客户信息。统计未解决会话的总数及各网站数量。列出、读取并按语义搜索帮助中心文章,可读取最多 20000 字符的正文。列出某网站的邮件营销活动。在某个会话中向客户发送经批准的回复,并将会话标记为已解决或重新打开。以卡片形式展示近期网站和会话的支持概览与收件箱视图。
适用场景
适合让助手协助处理 Supovia 客服:查看哪些会话处于打开或未读状态,查阅帮助文章以作答,并在不切换后台的情况下发送经批准的回复或将会话标记为已解决。
运行要求
通过 streamable HTTP 连接 mcp.supovia.com 的远程 MCP 端点。未声明任何认证、环境变量或请求头,推测依赖已连接的 Supovia 账号上下文;需要有含支持网站的 Supovia 工作区才能获得有意义的结果。
安装前请注意
发送消息会通过会话自身渠道(聊天、邮件、WhatsApp 或 Messenger)送达客户,对应用商店评价的回复是公开的,因此只应发送用户明确批准的内容。将会话标记为已解决或重新打开会改变后台实时状态。会话与收件箱工具刻意不返回消息正文和客户信息,因此无法用来读取客户写了什么。

安装

在 SourceWeft 中

  1. 打开 控制台中的 Supovia Customer Support,将其添加到工作区。
  2. 为需要使用其工具的对话启用该服务。

Web executable,通过 Streamable HTTP。 远程服务在工作区中配置后即可从网页运行时运行。

交给智能体安装

把这段提示词粘贴到 Claude Code、Codex、Cursor 等智能体,或 SourceWeft 对话中。智能体会读取该服务器的安装指南,先向你展示发布者、端点和登录方式,经你同意后再把它添加到你的客户端。密钥不会写进任何命令。

阅读 https://sourceweft.com/mcp/com.supovia%2Fsupovia/install.md,并按其中说明把这个 MCP 服务器接入我的客户端。修改任何配置之前,先告诉我它的发布者、端点和登录方式,等我确认。不要把 API 密钥写进命令或我会提交的文件;问我密钥应从哪里获取。

查看智能体所依据的安装指南

其他 MCP 客户端

把它添加到你客户端的 mcpServers 配置中。

{
  "mcpServers": {
    "supovia-customer-support": {
      "type": "http",
      "url": "https://mcp.supovia.com/mcp"
    }
  }
}

工具

15

list_websites

List your support websites

Use this when someone asks which websites their Supovia support chat runs on, or a website's id is needed. Returns each website's id, name, domain and whether its AI customer agent is on, most recently edited first, 20 per page by default. Not for customer conversations.

输入参数limitcursor

get_website

Get support website details

Use this when someone asks about one of their Supovia websites by name or id, such as whether its AI customer agent is on. Returns the website's id, name, domain, AI-agent status and created and edited times, or not-found. Not for the help articles published on it.

输入参数idOrName必填

list_conversations

List customer conversations

Use this when someone asks which customer conversations are open, unread or recently active, optionally for one website. Returns conversation ids with website, channel, resolved flag, unread count and times, most recent activity first, 20 per page by default (no message text or customer details). Not for open-conversation totals.

输入参数limitcursorresolvedwebsiteId

get_conversation

Check one conversation's status

Use this when someone asks about one customer conversation's status, such as whether it is resolved or unread and how many messages the customer, staff and AI agent sent. Returns its channel, status, unread count, times and sender counts from the latest 50 public messages (no message text or internal notes). Not for reading or quoting what was said.

输入参数conversationId必填

get_unresolved_conversation_counts

Count open conversations

Use this when someone asks how many customer conversations are still open or unresolved, in total or per website. Returns the total plus a per-website count, largest first, listing up to 100 websites (no customer or message data). Not for finding which conversations are open.

无需输入参数。

list_documents

List help-center articles

Use this when someone asks which help articles or support docs exist, optionally for one website, language or article. Returns each article's id, title, slug, language, website and published flag, most recently edited first, 20 per page by default, without the article text. Not for finding articles about a topic.

输入参数limitcursorlocalewebsiteIdslugOriginal

get_document

Read a help-center article

Use this when someone needs the text of one help-center article, to quote it or answer a customer from it. Returns the article's title, slug, language, published flag and text up to 20000 characters, with the text's format (html, markdown, plain-text). Not for finding articles on a topic.

输入参数sluglocaledocumentId

search_documents

Search help-center articles

Use this when someone asks which help article covers a topic or question on one of their websites. Returns up to 5 matching published articles with id, title, slug and language, matched by meaning in one language (English by default). Not for reading an article's text.

输入参数query必填localewebsiteId必填

list_campaigns

List email campaigns

Use this when someone asks which email campaigns one of their websites has. Returns each campaign's id, name and created and edited times, 20 per page by default (no recipients, subject or content). Not for sending a campaign.

输入参数limitcursorwebsiteId必填

send_message

Reply to a customer

Use this when the user approves an exact reply to send to a customer in one Supovia conversation. Returns the conversation id and send time. The reply reaches the customer on the conversation's own channels (chat, email, WhatsApp or Messenger); replies to app-store reviews are public. Not for internal notes or closing the conversation.

输入参数content必填conversationId必填idempotencyKey必填

resolve_conversation

Resolve or reopen a conversation

Use this when someone wants to mark a customer conversation resolved or done, or reopen it. Returns the conversation id, resolved state and last edit time, and the operator dashboard updates live. Repeating the same state has no further effect. Not for replying to the customer.

输入参数resolvedconversationId必填

open_supovia

Supovia

Use this when someone wants to open Supovia and browse their workspace interactively. Support websites, conversation activity and help articles. Starts with up to 100 items. Not for changing data.

无需输入参数。

show_support_overview

Show support overview

Use this when someone wants a quick visual summary of their customer support. Returns a card with up to 20 websites (name, domain, AI agent on or off) and the 20 most recently active conversations (channel, open or resolved, times), optionally for one website. Not for complete open-conversation totals.

输入参数websiteId

show_customer_inbox

Show unread conversations

Use this when someone wants to see their unread customer conversations in an inbox view. Returns how many of the 50 most recently active conversations have unread messages; the view lists up to 20 with channel, status, unread count and times (no message text or customer details). Not for complete open-conversation totals.

无需输入参数。

open_customer_inbox_conversation

Open a conversation from the inbox

Use this when the embedded Supovia inbox opens a conversation the user selected. Returns whether it was found and gives the view its channel, status, unread count and times (no message text or customer details). Not for questions asked in chat.

输入参数conversationId必填

版本历史

2
  1. v0.1.2最新Sep 27, 2026
  2. v0.1.1Sep 16, 2026

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