Support Agent Admin by Nova (CIVAI)

List all Support Agents for the signed-in owner.

List busiest CRM agents (limit 5–10).

Return full agent metadata including chat/public/iframe links.

Pipeline overview on one agent_id (totals + top visitors).

Filtered drill-down on visitor sessions (requires filter_by).

Open a lead chat by visitor_id, email, phone, or contact handle.

Count pending replies on an agent.

Create a new Support Agent for CRM/outreach.

Update Support Agent settings (partial patch — only send fields to change).

Permanently delete a Support Agent.

Import contacts onto an agent.

Send follow-up via WhatsApp, email, or Instagram. Optionally attach public KB files.

Send follow-up via admin_followup channels. Optionally attach public KB files.

Bulk follow-up to filtered visitors.

List knowledge-base attachments on a Support Agent.

Read converted markdown or database schema summary for one attachment.

Upload files to agent KB (PDF/DOCX/TXT → prose; CSV/XLSX/SQLite → database).

Re-process one attachment (re-convert or re-extract schema).

Delete one agent KB attachment.

Mark a KB attachment public or private. Every attachment defaults to private on upload. Only a public attachment can ever be offered or sent by the agent's converse tool (email attachment, or a shared file in chat) — a private one is never visible to the model at all, regardless of what a visitor asks for.

Read CRM unreplied digest email settings.

Update CRM unreplied digest email settings.

Upload agent icon (JPEG/PNG/WebP, max 2MB, base64).

AI-compose a draft reply for one visitor session (Zap; does not send).

Mark visitor conversation ended (stops IG/WA follow-ups).

Resume a paused visitor conversation.

Delete multiple visitor sessions and their files.

List visitor session label catalog for an agent.

Update catalog label (e.g. disable_auto_reply).

Replace labels on one visitor session.

Merge labels onto multiple visitor sessions.

List available channel accounts for assignment (IG, X, Telegram, SMTP).

Assign or remove WhatsApp Web account on agent.

Assign or remove Instagram account on agent.

Assign main X account on agent (inbound DMs and replies). One agent per handle.

Set the daily public-post and/or engagement-like cap for an X account (main or pool). This is the only place these volumes can be set — they are a per-account safety ceiling shared by every agent/campaign that uses the account, never per-agent or per-workspace.

Set X Leads Discovery public-attention settings on an account (main or pool): poster, surface, post goal, quote target, like/public-after-DM toggles, pool fallback, per-run limit, and the account's daily post/like caps (superset of set_x_account_daily_limits). Only fields you pass change; everything else keeps its current account/workspace/env value.

Assign campaign X account: outbound only, borrows login from another agent's main account.

Assign or remove Telegram account on agent.

Assign or remove Jiji account on agent.

Assign or remove SMTP account on agent.

Enable/disable pool fallback for x, instagram, or telegram channel.

List bulk follow-up runs for an agent.

Get one follow-up run with progress log.

Resume an interrupted follow-up run.

AI-compose shared bulk follow-up draft (agent voice only).

Preview rendered follow-up email HTML.

Export filtered contacts as CSV (returns csv_content in result).

Transfer agent ownership to another subscribed Nova user.

AI-generate agent title/instructions/context from business description.

List team members with access to a support agent (owner only).

Invite a Nova user by email to collaborate on an agent (owner only).

Update collaborator role or permissions on an agent (owner only).

Remove a collaborator from an agent (owner only).

List WhatsApp, Instagram, Email, X connector status for a support agent.

AI-propose Instagram or X @targets for a discovery scan (depth/breadth optional).

Start a leads discovery scan (whatsapp, instagram, x, telegram, or jiji).

Continue a scan paused for selection (WhatsApp/Telegram groups or IG/X targets).

List past and active leads discovery scans for an agent.

Get one scan with paginated leads (status, progress, leads).

Alias of get_scan — read leads from an active or completed scan.

Delete one or more completed scan runs (does not delete schedules).

Stop stuck running scans (marks interrupted, releases schedule lock).

Import discovered leads into the agent CRM (outreach: none|immediate|bulk_followup).

Clear Leads Discovery scan cache for an agent (seen handles / WA progress).

Create an auto-scan schedule (Import Only or Message now outreach).

List auto-scan schedules for an agent.

Update or pause/resume an auto-scan schedule.

Delete an auto-scan schedule.

Run an auto-scan schedule immediately (Run now).

Get sourced-leads analytics for an agent (window e.g. 7d, 30d).

Run Google sheets action: create sheet

Run Google sheets action: generate sheet

Run Google sheets action: list sheets

Run Google sheets action: get sheet

Run Google sheets action: update sheet

Run Google sheets action: delete sheet

Reply conversationally when the request is ambiguous or needs clarification.

Run Google docs action: create doc

Run Google docs action: list docs

Run Google docs action: get doc

Run Google docs action: rewrite doc

Run Google docs action: delete doc

Reply conversationally when the request is ambiguous or needs clarification.

Run Google calendar action: add event

Run Google calendar action: check events today

Run Google calendar action: check events week

Run Google calendar action: convert timezone

Run Google calendar action: update event

Run Google calendar action: delete event

Reply conversationally when the request is ambiguous or needs clarification.

Conduct deep, iterative research on a topic by generating multiple search queries, processing the results, and recursively exploring new research directions.

Generate a comprehensive research report from existing research data.