Supovia Customer Support

com.supovia由 supovia.com 發布官方發布者v0.1.2更新於 Oct 24, 2026

Reply to and resolve customer chats, search your help docs and see which conversations need you.

已驗證Streamable HTTP可網頁執行知識與記憶溝通與協作商業與電商

概覽

AI 產生的概覽

一個面向 Supovia 客服的遠端 MCP 伺服器,讓助理檢視支援網站、對話和說明文章,並傳送回覆或將對話標記為已解決。

可以做什麼
列出並檢視支援網站,包括各網站的 AI 客服是否開啟,並可以互動方式開啟 Supovia 工作區檢視。列出並檢視客戶對話的狀態、管道、未讀數和寄件者計數,但不含訊息內容和客戶資料。統計未解決對話的總數及各網站數量。列出、讀取並依語意搜尋說明中心文章,可讀取最多 20000 字元的內容。列出某網站的電子郵件行銷活動。在某個對話中向客戶傳送經核准的回覆,並將對話標記為已解決或重新開啟。以卡片形式顯示近期網站和對話的支援概覽與收件匣檢視。
適用情境
適合讓助理協助處理 Supovia 客服:查看哪些對話處於開啟或未讀狀態、查閱說明文章以回覆,並在不切換後台的情況下傳送經核准的回覆或將對話標記為已解決。
執行需求
透過 streamable HTTP 連線至 mcp.supovia.com 的遠端 MCP 端點。未宣告任何驗證、環境變數或請求標頭,推測依賴已連線的 Supovia 帳號脈絡;需要有含支援網站的 Supovia 工作區才能得到有意義的結果。
安裝前請注意
傳送訊息會透過對話本身的管道(聊天、電子郵件、WhatsApp 或 Messenger)送達客戶,對應用程式商店評論的回覆是公開的,因此只應傳送使用者明確核准的內容。將對話標記為已解決或重新開啟會改變後台的即時狀態。對話與收件匣工具刻意不傳回訊息內容和客戶資料,因此無法用來讀取客戶寫了什麼。

安裝

在 SourceWeft 中

  1. 開啟 儀表板中的 Supovia Customer Support,將其新增到工作區。
  2. 為需要使用其工具的對話啟用該服務。

Web executable,透過 Streamable HTTP。 遠端服務在工作區中設定後即可從網頁執行環境執行。

交給代理程式安裝

把這段提示詞貼上到 Claude Code、Codex、Cursor 等代理程式,或 SourceWeft 對話中。代理程式會讀取該伺服器的安裝指南,先向你展示發布者、端點和登入方式,經你同意後再把它新增到你的客戶端。金鑰不會寫進任何命令。

閱讀 https://sourceweft.com/mcp/com.supovia%2Fsupovia/install.md,並按其中說明把這個 MCP 伺服器接入我的客戶端。修改任何設定之前,先告訴我它的發布者、端點和登入方式,等我確認。不要把 API 金鑰寫進命令或我會提交的檔案;問我金鑰應從哪裡取得。

檢視代理程式所依據的安裝指南

其他 MCP 客戶端

把它新增到你客戶端的 mcpServers 設定中。

{
  "mcpServers": {
    "supovia-customer-support": {
      "type": "http",
      "url": "https://mcp.supovia.com/mcp"
    }
  }
}

工具

15

list_websites

List your support websites

Use this when someone asks which websites their Supovia support chat runs on, or a website's id is needed. Returns each website's id, name, domain and whether its AI customer agent is on, most recently edited first, 20 per page by default. Not for customer conversations.

輸入參數limitcursor

get_website

Get support website details

Use this when someone asks about one of their Supovia websites by name or id, such as whether its AI customer agent is on. Returns the website's id, name, domain, AI-agent status and created and edited times, or not-found. Not for the help articles published on it.

輸入參數idOrName必填

list_conversations

List customer conversations

Use this when someone asks which customer conversations are open, unread or recently active, optionally for one website. Returns conversation ids with website, channel, resolved flag, unread count and times, most recent activity first, 20 per page by default (no message text or customer details). Not for open-conversation totals.

輸入參數limitcursorresolvedwebsiteId

get_conversation

Check one conversation's status

Use this when someone asks about one customer conversation's status, such as whether it is resolved or unread and how many messages the customer, staff and AI agent sent. Returns its channel, status, unread count, times and sender counts from the latest 50 public messages (no message text or internal notes). Not for reading or quoting what was said.

輸入參數conversationId必填

get_unresolved_conversation_counts

Count open conversations

Use this when someone asks how many customer conversations are still open or unresolved, in total or per website. Returns the total plus a per-website count, largest first, listing up to 100 websites (no customer or message data). Not for finding which conversations are open.

無需輸入參數。

list_documents

List help-center articles

Use this when someone asks which help articles or support docs exist, optionally for one website, language or article. Returns each article's id, title, slug, language, website and published flag, most recently edited first, 20 per page by default, without the article text. Not for finding articles about a topic.

輸入參數limitcursorlocalewebsiteIdslugOriginal

get_document

Read a help-center article

Use this when someone needs the text of one help-center article, to quote it or answer a customer from it. Returns the article's title, slug, language, published flag and text up to 20000 characters, with the text's format (html, markdown, plain-text). Not for finding articles on a topic.

輸入參數sluglocaledocumentId

search_documents

Search help-center articles

Use this when someone asks which help article covers a topic or question on one of their websites. Returns up to 5 matching published articles with id, title, slug and language, matched by meaning in one language (English by default). Not for reading an article's text.

輸入參數query必填localewebsiteId必填

list_campaigns

List email campaigns

Use this when someone asks which email campaigns one of their websites has. Returns each campaign's id, name and created and edited times, 20 per page by default (no recipients, subject or content). Not for sending a campaign.

輸入參數limitcursorwebsiteId必填

send_message

Reply to a customer

Use this when the user approves an exact reply to send to a customer in one Supovia conversation. Returns the conversation id and send time. The reply reaches the customer on the conversation's own channels (chat, email, WhatsApp or Messenger); replies to app-store reviews are public. Not for internal notes or closing the conversation.

輸入參數content必填conversationId必填idempotencyKey必填

resolve_conversation

Resolve or reopen a conversation

Use this when someone wants to mark a customer conversation resolved or done, or reopen it. Returns the conversation id, resolved state and last edit time, and the operator dashboard updates live. Repeating the same state has no further effect. Not for replying to the customer.

輸入參數resolvedconversationId必填

open_supovia

Supovia

Use this when someone wants to open Supovia and browse their workspace interactively. Support websites, conversation activity and help articles. Starts with up to 100 items. Not for changing data.

無需輸入參數。

show_support_overview

Show support overview

Use this when someone wants a quick visual summary of their customer support. Returns a card with up to 20 websites (name, domain, AI agent on or off) and the 20 most recently active conversations (channel, open or resolved, times), optionally for one website. Not for complete open-conversation totals.

輸入參數websiteId

show_customer_inbox

Show unread conversations

Use this when someone wants to see their unread customer conversations in an inbox view. Returns how many of the 50 most recently active conversations have unread messages; the view lists up to 20 with channel, status, unread count and times (no message text or customer details). Not for complete open-conversation totals.

無需輸入參數。

open_customer_inbox_conversation

Open a conversation from the inbox

Use this when the embedded Supovia inbox opens a conversation the user selected. Returns whether it was found and gives the view its channel, status, unread count and times (no message text or customer details). Not for questions asked in chat.

輸入參數conversationId必填

版本歷史

2
  1. v0.1.2最新Sep 27, 2026
  2. v0.1.1Sep 16, 2026

評分

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  • 圖示10 分
  • 文件15 分

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