desk365_set_ticket_status
Set ticket status
WRITE: change only a ticket's status by its ticket number, including closing or resolving it. Supply the exact status name configured in the helpdesk (for example Resolved or Closed); no priority, assignee or other fields are changed. Desk365 may run status automations and send notifications. Pass confirm=true after the user approved the ticket and destination status. PUT /v3/tickets/update?ticket_number=... with only {status}.
輸入參數status必填confirmticket_number必填
desk365_list_tickets
List tickets
List helpdesk tickets, newest first by default, with subject, status, priority (1 Low, 5 Medium, 10 High, 20 Urgent), source, assignee, group, category, contact, company, SLA and dates. Filter by status, priority, type, group, assignee, category, contact, company or source. Use "--" in a list to match unassigned/empty. Descriptions are left out unless include_description is set. GET /v3/tickets.
輸入參數typegroupoffsetsourcestatuscontactcategoryorder_bypriorityorder_typeassigned_tosubcategory另有 7 個
desk365_search_tickets
Search tickets
Full-text search over tickets, most relevant first. Searches subject and ticket number by default; widen it with search_in (description, replies and notes, attachment names, custom fields, contacts and companies, archived tickets). Double quotes around a phrase match it exactly; *text* matches inside words. GET /v3/tickets/search.
輸入參數query必填offsetorder_bysearch_inticket_countexclude_mergedinclude_description
desk365_get_ticket
Get ticket
Everything on one ticket by its number: subject, description, status, priority, source, assignee, group, category, contact, company, SLA, due date, response/resolution durations (minutes), custom fields, watchers. GET /v3/tickets/details.
輸入參數ticket_number必填
desk365_get_ticket_conversations
Get ticket conversation
The conversation on a ticket: customer replies, agent replies, private and public notes and forwarded messages, each with sender, recipients, HTML and plain-text body, attachment details and time. The original description is not included (it is on desk365_get_ticket). GET /v3/tickets/conversations.
輸入參數newest_firstticket_number必填include_public_notesinclude_agent_repliesinclude_private_notesinclude_contact_repliesinclude_forward_messages
desk365_list_contacts
List contacts
List contacts (customers/requesters), 30 per call, sorted by name by default, optionally only those of one company. GET /v3/contacts.
輸入參數offsetcompanyorder_byorder_typeinclude_custom_fields
desk365_get_contact
Get contact
One contact by primary email (or, if the primary is not known, a secondary email): name, title, phones, company, departments, custom fields. GET /v3/contacts/details.
輸入參數primary_emailsecondary_email
desk365_list_companies
List companies
List companies (customer organisations), 30 per call, sorted by name. GET /v3/companies.
輸入參數offsetinclude_custom_fields
desk365_get_company
Get company
One company by exact name: description, phone, address, SLA, domains, departments, custom fields. GET /v3/companies/details.
輸入參數name必填
desk365_list_time_entries
List time entries
List logged time entries (ticket, agent, minutes, billable, note), filtered by ticket, agent, company, billable flag, running timers or date ranges. GET /v3/time_entries.
輸入參數offsetbillableagent_emailcompany_namecreated_afterstarted_afterticket_numbertimer_runningupdated_afterstarted_beforetime_entries_count
desk365_get_time_entry
Get time entry
One time entry by id. GET /v3/time_entries/details.
輸入參數id必填
desk365_list_survey_ratings
List survey ratings
Customer satisfaction survey ratings (type 1 CSAT, 2 five-star, 3 NPS), oldest reply first, 30 per call. GET /v3/surveys/ratings.
輸入參數offset
desk365_list_kb_articles
List knowledge base articles
The titles of all live knowledge base articles. Open one with desk365_get_kb_article. GET /v3/kb/article/.
無需輸入參數。
desk365_get_kb_article
Get knowledge base article
A live knowledge base article by its exact title: HTML and plain-text content, category, folder, author, views, likes and status (0 unpublished, 1 published). GET /v3/kb/article/details.
輸入參數article_name必填
