Deskpro

io.usefulapiv1.0.0更新於 Sep 30, 2026

Search tickets, people, organizations and KB articles in Deskpro, and create tickets and replies.

已驗證Streamable HTTP可網頁執行Business & CommerceKnowledge & Memory

概覽

AI 產生的概覽

讓助理搜尋與讀取 Deskpro 服務台的工單、人員、組織與知識庫文章，並建立或更新工單和回覆。

功能
將 MCP 用戶端連線到託管的 Deskpro 服務台服務。讀取類工具可列出與取得工單、工單訊息、人員、組織、部門、客服人員、狀態和知識庫文章，並提供服務台全域搜尋。寫入類工具可建立工單、更新工單、新增工單回覆或備註，以及建立組織。另有兩個中繼工具用於查看用量與管理訂閱。
適用情境
當客服或營運工作發生在 Deskpro，且希望助理在不切換 Deskpro 介面的情況下查詢工單、聯絡人或文章背景，或起草並提交工單與回覆時適用。
執行需求
遠端 MCP 端點，無需本機安裝。首次連線時需提供 Deskpro 服務台網址與 id:code 格式的 API 金鑰，金鑰會經驗證並依使用者儲存。需要能連線至該端點的網路。
安裝前請注意
寫入類工具會建立或更新工單、新增回覆與備註、建立組織，變更會直接進入實際服務台，用戶端應加以確認。Deskpro API 金鑰是可存取服務台資料的憑證。服務依用量計費：免費版每月 100 次工具呼叫，付費版不限量。

安裝

在 SourceWeft 中

  1. 開啟 儀表板中的 Deskpro，將其新增到工作區。
  2. 為需要使用其工具的對話啟用該服務。

Web executable，透過 Streamable HTTP。 遠端服務在工作區中設定後即可從網頁執行環境執行。

其他 MCP 客戶端

把它新增到你客戶端的 mcpServers 設定中。

{
  "mcpServers": {
    "deskpro": {
      "type": "http",
      "url": "https://deskpro.usefulapi.io/mcp"
    }
  }
}

README

Deskpro MCP by usefulapi

Use Deskpro from Claude, Cursor, or any MCP client — search tickets, people, organizations and knowledgebase articles, and create tickets and replies. Hosted, no local install: connect with your own Deskpro credentials.

Live endpoint: https://deskpro.usefulapi.io/mcp · Homepage: https://usefulapi.io/deskpro

Add to Claude

json
{  "mcpServers": {    "deskpro": {      "url": "https://deskpro.usefulapi.io/mcp"    }  }}

On first connect you'll provide your Deskpro helpdesk URL (subdomain or full https address) and an API key (Admin → Apps & Integrations → API Keys, id:code format). They're validated, stored per-user, and scoped to you — no keys in config files.

Tools

ToolTypeWhat it does
deskpro_get_mereadGet the authenticated agent
deskpro_list_ticketsreadList tickets
deskpro_get_ticketreadGet one ticket
deskpro_list_ticket_messagesreadList a ticket's messages
deskpro_list_peoplereadList people
deskpro_get_personreadGet one person
deskpro_list_person_ticketsreadList a person's tickets
deskpro_list_organizationsreadList organizations
deskpro_get_organizationreadGet one organization
deskpro_list_organization_ticketsreadList an organization's tickets
deskpro_list_articlesreadList knowledgebase articles
deskpro_get_articlereadGet one article
deskpro_list_departmentsreadList ticket departments
deskpro_list_agentsreadList agents
deskpro_list_ticket_statusesreadList ticket statuses
deskpro_searchreadSearch the helpdesk
deskpro_create_ticketwriteCreate a ticket
deskpro_update_ticketwriteUpdate a ticket
deskpro_add_ticket_messagewriteReply to a ticket or add a note
deskpro_create_organizationwriteCreate an organization
deskpro_usage_statusmetaUsage status (free-tier meter)
deskpro_upgrademetaUpgrade to Pro (unlimited)

read tools are read-only; write tools mutate data (clients should confirm them); meta tools report usage or manage your subscription.

Pricing

PlanPriceLimit
Free$0100 tool calls / month
Pro (per user)$9/mo or $90/yr (2 months free)Unlimited

License

MIT © usefulapi. Not affiliated with or endorsed by Deskpro.

來源：servers/deskpro/README.md，提交 1ec23c2

工具

0
工具後設資料尚未被收錄。

版本歷史

1
  1. v1.0.0最新Sep 30, 2026