io.usefulapi由 usefulapi.io 發布官方發布者v1.36.5更新於 Nov 8, 2026
Read tickets, contacts, companies, agents and groups; create, update and reply to tickets.
發布方自己的服務：Ably MCP by usefulapi
託管的 Freshdesk 客服工單伺服器，讓助理讀取工單、聯絡人、公司、客服與群組，並建立、更新或回覆工單。
Web executable，透過 Streamable HTTP。 遠端服務在工作區中設定後即可從網頁執行環境執行。
把這段提示詞貼上到 Claude Code、Codex、Cursor 等代理程式，或 SourceWeft 對話中。代理程式會讀取該伺服器的安裝指南，先向你展示發布者、端點和登入方式，經你同意後再把它新增到你的客戶端。金鑰不會寫進任何命令。
閱讀 https://sourceweft.com/mcp/io.usefulapi%2Ffreshdesk/install.md，並按其中說明把這個 MCP 伺服器接入我的客戶端。修改任何設定之前，先告訴我它的發布者、端點和登入方式，等我確認。不要把 API 金鑰寫進命令或我會提交的檔案；問我金鑰應從哪裡取得。把它新增到你客戶端的 mcpServers 設定中。
{
"mcpServers": {
"freshdesk-by-usefulapi": {
"type": "http",
"url": "https://freshdesk.usefulapi.io/mcp"
}
}
}Use your Freshdesk account from Claude, Cursor, or any MCP client — read tickets, contacts, companies, agents and groups, and create, update or reply to tickets. Hosted, no local install: connect with your own credentials.
Live endpoint: https://freshdesk.usefulapi.io/mcp · Homepage: https://usefulapi.io
https://freshdesk.usefulapi.io/mcp.claude mcp add --transport http freshdesk https://freshdesk.usefulapi.io/mcp, then run /mcp to log in.Add only the URL. Do not add an Authorization header or an API key to the client config: the server signs you in with OAuth, and the login page asks for your Freshdesk credentials.
Step-by-step setup, where to find your credentials, and FAQ: https://usefulapi.io/freshdesk/
On first connect you'll provide your Freshdesk domain and API key (Profile settings). It is validated, stored per-user, and scoped to you — no keys in config files.
read tools are read-only; write tools mutate data (clients should confirm them); meta tools report usage, manage your subscription or send a feature request.
*Pro has a fair use limit of 10,000 tool calls a month on this server. For more, write to [email protected].
Pro covers this server only. Subscribe with freshdesk_upgrade (it returns a Stripe Checkout link). Cancel any time with freshdesk_cancel_subscription: Pro continues to the end of the paid period, with no refund for the current period, and running freshdesk_upgrade before then undoes the cancel. Or write to [email protected].
MIT — see LICENSE. Documentation only; the server is hosted.
來源：servers/freshdesk/README.md，提交 4046075
List tickets
List/filter tickets (max page 300). Freshdesk REST: GET /tickets.
pageemailfilterincludeorder_byper_pagecompany_idorder_typerequester_idupdated_sinceGet ticket
Get a single ticket by id. Freshdesk REST: GET /tickets/{id}.
id必填includeSearch tickets
Search tickets with the Freshdesk query DSL. The query VALUE is wrapped in double quotes automatically. Examples: `status:2 AND priority:3`, `created_at:>'2026-01-01'`, `agent_id:123`, `group_id:45`, `tag:'urgent'`. Freshdesk REST: GET /search/tickets.
pagequery必填List ticket conversations
List the conversations (replies and notes) on a ticket. Freshdesk REST: GET /tickets/{id}/conversations.
id必填pageper_pageList contacts
List/filter contacts. Freshdesk REST: GET /contacts.
pageemailphonestatemobileper_pagecompany_idupdated_sinceGet contact
Get a single contact by id. Freshdesk REST: GET /contacts/{id}.
id必填Search contacts
Search contacts with the Freshdesk query DSL. The query VALUE is wrapped in double quotes automatically. Examples: `name:'ada'`, `email:'[email protected]'`, `company_id:123`. Freshdesk REST: GET /search/contacts.
pagequery必填List companies
List companies. Freshdesk REST: GET /companies.
pageper_pageGet company
Get a single company by id. Freshdesk REST: GET /companies/{id}.
id必填List agents
List/filter agents. Freshdesk REST: GET /agents.
pageemailphonestatemobileper_pageGet agent
Get a single agent by id. Freshdesk REST: GET /agents/{id}.
id必填List groups
List groups (agent groups tickets are routed to). Freshdesk REST: GET /groups.
pageper_pageCreate ticket
Create a ticket. `subject` and `description` (HTML) are required, plus a requester — provide at least one of `email`, `requester_id`, or `phone`. status: 2=Open, 3=Pending, 4=Resolved, 5=Closed. priority: 1=Low, 2=Medium, 3=High, 4=Urgent. source: 1=Email, 2=Portal, 3=Phone, 7=Chat, 9=Feedbackwidget, 10=Outbound email. Freshdesk REST: POST /tickets.
tagstypeemailphonesourcestatussubject必填group_idprioritycc_emailscompany_iddescription必填另有 3 個Update ticket
Update fields on an existing ticket. Only provided fields are changed. status: 2=Open, 3=Pending, 4=Resolved, 5=Closed. priority: 1=Low, 2=Medium, 3=High, 4=Urgent. Freshdesk REST: PUT /tickets/{id}.
id必填tagstypesourcestatussubjectgroup_idprioritycompany_iddescriptionrequester_idresponder_id另有 1 個Reply to ticket
Add a public reply to a ticket (sent to the requester). Freshdesk REST: POST /tickets/{id}/reply.
id必填body必填cc_emailsbcc_emailsAdd note to ticket
Add a note to a ticket. Notes are internal (private) by default; set `private: false` for a public note. Freshdesk REST: POST /tickets/{id}/notes.
id必填body必填privatenotify_emailsCreate contact
Create a contact. `name` is required. Freshdesk REST: POST /contacts.
name必填tagsemailphonemobileaddressjob_titlecompany_idtwitter_iddescriptioncustom_fieldsunique_external_idUpdate contact
Update fields on an existing contact. Only provided fields are changed. Freshdesk REST: PUT /contacts/{id}.
id必填nametagsemailphonemobileaddressjob_titlecompany_iddescriptioncustom_fieldsCreate company
Create a company. `name` is required. Freshdesk REST: POST /companies.
name必填notedomainsdescriptioncustom_fields已滿足適用檢查項的 100%
該評分衡量此收錄條目的完整程度，依據註冊中心條目、端點與公開來源計算得出。它不是對伺服器本身的評價，也不表示伺服器安全或目前可用：可連通性是帶日期的檢查結果，評分也不包含安裝量或使用者評價。
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{ "mcpServers": { "freshdesk": { "url": "https://freshdesk.usefulapi.io/mcp" } }}