SupportBee MCP by usefulapi

List tickets of the shared inbox, newest activity first, with filters (assignee, team, label, requester, dates, spam/trash/archived). By default archived, spam and trashed tickets are left out. Each ticket has id, subject, labels, requester, assignee, replies_count, comments_count, unanswered, archived and the first message text (cut). With total_only=true only the number of matching tickets comes back. GET /tickets.

Full-text search over tickets (subject, body, requester) with SupportBee's search syntax, newest activity first. Spam and trash are excluded unless asked. GET /tickets/search.

One ticket with subject, requester, labels, assignees, state and the first message text. Replies and comments are separate calls. GET /tickets/{id}.

The public replies (the conversation with the customer) of a ticket, oldest first, as text. GET /tickets/{id}/replies.

One reply of a ticket (text, replier, cc/bcc). GET /tickets/{ticket_id}/replies/{id}.

The internal comments (visible to agents only, never e-mailed) of a ticket, oldest first, as text. GET /tickets/{id}/comments.

What happened to a ticket and who did it (assignments, label changes, replies, archiving) with timestamps. GET /tickets/{id}/audit.

All custom labels of the company (name and color). Use a label name with supportbee_add_label or the label filter. GET /labels.

無需輸入參數。

The teams of the company (id, name), optionally only those that have users in them, or only the token user's teams. GET /teams.

The agents, admins and collaborators of the desk (id, name, e-mail, role, teams), or customer groups. Use the id as assigned_user or user_id. GET /users.

One user or customer with role, teams, ticket counts and a few of their recent tickets. GET /users/{id}.

The canned replies (snippets) of the company: name, tags and text, to reuse in a reply. GET /snippets.

無需輸入參數。

The support e-mail addresses (forwarding addresses) of the desk: id, name, the address tickets arrive at and the from address. GET /emails.

無需輸入參數。

A report as time-series data points (value, timestamp): tickets_count, replies_count or avg_first_response_time, optionally for one agent, team or label. Needs an admin token. GET /reports/{report}.

WRITE: SENDS AN E-MAIL to the customer. Posts a public reply on ONE ticket; SupportBee e-mails it to the ticket's requester and to the cc/bcc addresses you list (at most 10 addresses in total). It cannot be recalled. The reply comes from the token's user. For a note only your team sees, use supportbee_add_comment. POST /tickets/{id}/replies.

WRITE: adds an internal comment to a ticket. Comments are visible to your agents only and are never e-mailed to the customer. POST /tickets/{id}/comments.

WRITE: adds an existing label to a ticket (404 if the label does not exist; names come from supportbee_list_labels). Safe to repeat. POST /tickets/{id}/labels/{label}.

WRITE: removes a label from a ticket (the label itself stays; 404 if the ticket does not have it). DELETE /tickets/{id}/labels/{label}.

WRITE: assigns a ticket to ONE agent (user_id) or ONE team (team_id), not both. A ticket that belongs to a team can only go to a member of that team; assigning to another team removes the user assignee. The customer is not e-mailed (SupportBee may notify the assigned agent). POST /tickets/{id}/user_assignment or /team_assignment.

WRITE: clears the user assignee or the team assignee of a ticket. DELETE /tickets/{id}/user_assignment or /team_assignment.

WRITE: archives a ticket (archived=true, it leaves the open inbox) or moves it back (archived=false). Nothing is deleted or sent. POST/DELETE /tickets/{id}/archive.

WRITE: marks a ticket as answered (answered=true) or unanswered (answered=false) without sending anything. POST/DELETE /tickets/{id}/answered.