io.usefulapi由 usefulapi.io 發布官方發布者v1.36.5更新於 Nov 8, 2026
Read tickets, users, orgs, macros and satisfaction ratings; create, update and comment on tickets.
發布方自己的服務：Ably MCP by usefulapi
託管的 Zendesk MCP 伺服器，讓助理搜尋與讀取工單、使用者、組織、巨集和滿意度評分，並建立、更新工單或新增留言。
Web executable，透過 Streamable HTTP。 遠端服務在工作區中設定後即可從網頁執行環境執行。
把這段提示詞貼上到 Claude Code、Codex、Cursor 等代理程式，或 SourceWeft 對話中。代理程式會讀取該伺服器的安裝指南，先向你展示發布者、端點和登入方式，經你同意後再把它新增到你的客戶端。金鑰不會寫進任何命令。
閱讀 https://sourceweft.com/mcp/io.usefulapi%2Fzendesk/install.md，並按其中說明把這個 MCP 伺服器接入我的客戶端。修改任何設定之前，先告訴我它的發布者、端點和登入方式，等我確認。不要把 API 金鑰寫進命令或我會提交的檔案；問我金鑰應從哪裡取得。把它新增到你客戶端的 mcpServers 設定中。
{
"mcpServers": {
"zendesk-by-usefulapi": {
"type": "http",
"url": "https://zendesk.usefulapi.io/mcp"
}
}
}Use your Zendesk account from Claude, Cursor, or any MCP client — read tickets, users, organizations, macros and satisfaction ratings, and create, update or comment on tickets. Hosted, no local install: connect with your own credentials.
Live endpoint: https://zendesk.usefulapi.io/mcp · Homepage: https://usefulapi.io
https://zendesk.usefulapi.io/mcp.claude mcp add --transport http zendesk https://zendesk.usefulapi.io/mcp, then run /mcp to log in.Add only the URL. Do not add an Authorization header or an API key to the client config: the server signs you in with OAuth, and the login page asks for your Zendesk credentials.
Step-by-step setup, where to find your credentials, and FAQ: https://usefulapi.io/zendesk/
On first connect you'll provide your Zendesk subdomain, agent email and API token (Admin Center → Apps and integrations → APIs). It is validated, stored per-user, and scoped to you — no keys in config files.
read tools are read-only; write tools mutate data (clients should confirm them); meta tools report usage, manage your subscription or send a feature request.
*Pro has a fair use limit of 10,000 tool calls a month on this server. For more, write to [email protected].
Pro covers this server only. Subscribe with zendesk_upgrade (it returns a Stripe Checkout link). Cancel any time with zendesk_cancel_subscription: Pro continues to the end of the paid period, with no refund for the current period, and running zendesk_upgrade before then undoes the cancel. Or write to [email protected].
MIT — see LICENSE. Documentation only; the server is hosted.
來源：servers/zendesk/README.md，提交 4046075
Search
Unified search across tickets, users, organizations and groups using Zendesk search syntax. Examples: `type:ticket status:open`, `type:user email:[email protected]`, `type:organization name:acme`. Zendesk REST: GET /search.json.
pagequery必填sort_bysort_orderList tickets
List recent tickets (offset pagination). Zendesk REST: GET /tickets.json.
pagesort_byper_pagesort_orderGet ticket
Fetch a single ticket by id. Zendesk REST: GET /tickets/{id}.json.
id必填List ticket comments
List the comments (public replies and internal notes) on a ticket, oldest first. Zendesk REST: GET /tickets/{id}/comments.json.
id必填pageper_pageCurrent user (whoami)
Return the currently authenticated user — a quick way to verify credentials and subdomain. Zendesk REST: GET /users/me.json.
無需輸入參數。
Get user
Fetch a single user by id. Zendesk REST: GET /users/{id}.json.
id必填Search users
Find users by name, email, phone, or other attributes. Zendesk REST: GET /users/search.json.
pagequery必填per_pageList organizations
List organizations (offset pagination). Zendesk REST: GET /organizations.json.
pageper_pageGet organization
Fetch a single organization by id. Zendesk REST: GET /organizations/{id}.json.
id必填List groups
List agent groups. Zendesk REST: GET /groups.json.
pageper_pageList views
List saved ticket views (curated ticket lists). Use zendesk_execute_view to run one. Zendesk REST: GET /views.json.
accessactiveExecute view
Run a saved view by id and return the matching tickets. Zendesk REST: GET /views/{id}/execute.json.
id必填pagesort_byper_pagesort_orderList macros
List macros (reusable sets of ticket actions/replies agents apply). Zendesk REST: GET /macros.json.
accessactiveList ticket fields
List all standard and custom ticket fields — useful for discovering field ids/values before creating or updating tickets. Zendesk REST: GET /ticket_fields.json.
無需輸入參數。
Get ticket metrics
Fetch SLA / response / resolution time metrics for a ticket. Zendesk REST: GET /tickets/{id}/metrics.json.
id必填List satisfaction ratings
List customer satisfaction (CSAT) ratings, optionally filtered by score. Zendesk REST: GET /satisfaction_ratings.json.
pagescoreCreate ticket
MUTATING: create a new support ticket. `subject` and `comment_body` are required; the comment becomes the ticket's first message. Zendesk REST: POST /tickets.json.
tagstypestatussubject必填group_idpriorityassignee_idcomment_body必填requester_idcomment_publicUpdate ticket
MUTATING: update an existing ticket. Provide the ticket `id` plus at least one field to change (status, priority, assignee_id, group_id, type, tags, or a comment). Zendesk REST: PUT /tickets/{id}.json.
id必填tagstypestatusgroup_idpriorityassignee_idcomment_bodycomment_publicAdd ticket comment
MUTATING: add a comment to a ticket. `public` defaults to true (a reply visible to the requester); set it false for an internal agent note. Convenience over PUT /tickets/{id}.json.
id必填body必填public已滿足適用檢查項的 100%
該評分衡量此收錄條目的完整程度，依據註冊中心條目、端點與公開來源計算得出。它不是對伺服器本身的評價，也不表示伺服器安全或目前可用：可連通性是帶日期的檢查結果，評分也不包含安裝量或使用者評價。
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{ "mcpServers": { "zendesk": { "url": "https://zendesk.usefulapi.io/mcp" } }}