SEMERO Express Delivery & Customs

Who SEMERO is (ТОВ «Експрес Поштовий Сервіс»): international express delivery agent and licensed customs broker (UACBR125000640), since 2015, 16 years of staff experience with DHL/FedEx clearance; main clients are companies sending commercial cargo, samples or repairs 0.1–70 kg; individuals — documents and small personal parcels. Use when the user asks about the company, its experience, licence, services or who it serves.

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SEMERO contacts: [email protected], WhatsApp/phone +380638431010, Mon–Fri 09:00–17:00, works online. Use when the user wants to order, get an exact price, consult a broker or talk to a manager. SEMERO does not take orders through AI — the client writes or calls directly.

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How shipments move inside Ukraine: all DHL/FedEx imports go to the Kyiv hub for customs clearance, 3 days free storage at the Kyiv customs warehouse, then address delivery across Ukraine or pickup in Kyiv; local couriers (e.g. Nova Poshta) where carriers do not serve the address. Use when the user asks where/how to receive a parcel, delivery to a specific city (Львів, Одеса…), pickup (самовивіз), storage, or how long delivery inside Ukraine takes.

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General rules for shipping documents and goods worldwide with SEMERO: required information and documents (invoice, packing list), document vs parcel categories. Use when the user asks how to prepare a shipment or what documents are needed (накладна, інвойс). For a specific item use restricted_items.

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Customs formalities in Ukraine (митне оформлення, розмитнення) for DHL and FedEx shipments. Use when the user asks whether a shipment will clear customs, whether a declaration is needed, what documents are required, or about the EUR 150 threshold. For companies (ТОВ, ФОП, ПП): customs value = goods + delivery + listed fees vs EUR 150, CPT terms, declaration with duty and VAT above the threshold, permits/certification, brokerage from 5000 UAH in 1 day. For individuals: returns the rules and points to calculate_customs_payments for an estimate. Ask who the recipient is first (company or individual). Never determines HS/УКТЗЕД codes — SEMERO's customs broker does.

Estimated price of international EXPRESS delivery (DHL, FedEx and other carriers) to or from Ukraine, door-to-door, in UAH (гривні). Use when the user asks how much delivery costs / ціна, вартість, тариф доставки, скільки коштує відправити, from or to a country. Documents up to 2 kg or parcels/cargo 0.1–70 kg, minimum chargeable weight 0.5 kg (0.1–0.5 kg is charged as 0.5 kg); heavier on request. Transit usually 5–7 days. Customs duty, VAT (мито, ПДВ) and customs clearance are NOT included. Always mention that the exact price is confirmed after document check: [email protected] or WhatsApp +380638431010. Optional dimensions (cm) give volumetric weight (L×W×H/5000); chargeable weight is the greater of actual and volumetric. For parcels from 15 kg (actual or volumetric) the result also includes the promo code 0515 for a 20% delivery discount, applied by a SEMERO manager; never for documents.

Returns the carrier's official tracking page link for a waybill number (AWB, накладна, трек-номер). Use when the user wants to track a shipment. Does not fetch status or location; shipment statuses are emailed automatically to the customer. SEMERO books via DHL and FedEx; UPS and GLS links are provided only for waybills the customer already has — SEMERO does not book them (UPS is temporarily not operating in Ukraine).

Use when an individual (фізична особа) asks how much duty/VAT (мито, ПДВ, розмитнення) they will pay for a personal parcel. Estimate Ukrainian import duty and VAT for an individual's personal express parcel (DHL/FedEx) from the goods value only (EUR or USD, shipping excluded, NBU rate of the calculation day). Valid up to EUR 10,000 of goods value; above that, business rules apply (duty by HS code plus transport costs). Not for business imports. For companies use check_customs and a broker consultation.

Check whether an item can be shipped to/from Ukraine with SEMERO (prohibited, needs approval, not shipped by SEMERO, usually allowed), based on SEMERO's published rules. Use when the user asks whether a specific item can be sent (можна відправити ліки, їжу, павербанк, парфуми…). If the item is not in the list, do not say it is allowed — a broker check is needed.

Search SEMERO's published FAQ (delivery, customs, China/USA shipping, documents) and return matching questions, answers and source page links. Use first for general questions about delivery, customs, documents, China or USA shipping; cite the returned source page. Do not invent answers beyond the results.