Desk365 MCP by usefulapi

io.usefulapiPublished by usefulapi.ioOfficial publisherv1.8.4Updated Nov 7, 2026

Read Desk365 tickets, conversations, contacts, companies, time entries and knowledge articles.

The publisher's own server: Ably MCP by usefulapi

VerifiedStreamable HTTPWeb executableProductivity & WorkflowKnowledge & MemoryBusiness & Commerce

Overview

AI-generated overview

Connects an assistant to a Desk365 helpdesk to read tickets, conversations, contacts, companies, time entries and knowledge base articles, and to change…

What you can do
  • List and search tickets, and read one ticket's full details
  • Read a ticket's conversation: replies, notes and forwarded messages
  • List and look up contacts and companies
  • List logged time entries and read a single entry
  • List customer satisfaction survey ratings
  • List knowledge base article titles and read a live article's content
When to use it
Useful when support agents or helpdesk admins want an assistant to triage open or urgent tickets, summarise a ticket's conversation, look up a customer or company, check logged time or CSAT ratings, or pull answers from the knowledge base without leaving the chat.
Requirements
A remote MCP endpoint added by URL only; no API key or Authorization header in the client config. Sign-in is via OAuth, and the login page asks for Desk365 credentials. The helpdesk must have API access enabled. A free plan allows 50 tool calls per month; paid plans raise the limit.
Before you install
The server is a paid third-party proxy: free tier is 50 calls a month, and upgrade tools return Stripe Checkout payment links, so a subscription can be started from the chat. The status tool writes to Desk365 and may trigger status automations and notifications, so confirm before use. Your Desk365 credentials are entered on the provider's login page, and helpdesk data passes through the provider.

Installation

In SourceWeft

  1. Open Desk365 MCP by usefulapi in the dashboard and add it to a workspace.
  2. Enable the server for the chats that should use its tools.

Web executable via Streamable HTTP. Remote servers run from the web runtime once configured in a workspace.

Use with an agent

Paste this prompt into Claude Code, Codex, Cursor or another agent — or into SourceWeft chat. The agent reads this server's install guide, shows you its publisher, endpoint and sign-in, and adds it to your client once you agree. Keys never go into a command.

Read https://sourceweft.com/mcp/io.usefulapi%2Fdesk365/install.md and connect the MCP server it describes to my client. Before changing any config, show me its publisher, endpoint and sign-in method and wait for my OK. Never put an API key in a command or in a file I would commit; ask me where it should come from.

Read the install guide the agent follows

Other MCP clients

Add this to your client's mcpServers config.

{
  "mcpServers": {
    "desk365-by-usefulapi": {
      "type": "http",
      "url": "https://desk365.usefulapi.io/mcp"
    }
  }
}

README

Desk365 MCP by usefulapi

Read your API-enabled helpdesk from an AI assistant.

Connect

  • Claude (claude.ai, Desktop): open Customize → Connectors, click + Add → Add custom connector, and paste https://desk365.usefulapi.io/mcp.
  • Claude Code: claude mcp add --transport http desk365 https://desk365.usefulapi.io/mcp, then run /mcp to log in.
  • VS Code: Add to VS Code.
  • Cursor and other clients: add the URL as a remote MCP server:
json
{  "mcpServers": {    "desk365": {      "url": "https://desk365.usefulapi.io/mcp"    }  }}

Add only the URL. Do not add an Authorization header or an API key to the client config: the server signs you in with OAuth, and the login page asks for your Desk365 credentials.

Step-by-step setup, where to find your credentials, and FAQ: https://usefulapi.io/desk365/

Tools

ToolTypeWhat it does
desk365_set_ticket_statuswriteSet ticket status
desk365_list_ticketsreadList tickets
desk365_search_ticketsreadSearch tickets
desk365_get_ticketreadGet ticket
desk365_get_ticket_conversationsreadGet ticket conversation
desk365_list_contactsreadList contacts
desk365_get_contactreadGet contact
desk365_list_companiesreadList companies
desk365_get_companyreadGet company
desk365_list_time_entriesreadList time entries
desk365_get_time_entryreadGet time entry
desk365_list_survey_ratingsreadList survey ratings
desk365_list_kb_articlesreadList knowledge base articles
desk365_get_kb_articlereadGet knowledge base article
desk365_usage_statusmetaUsage status (free-tier meter)
desk365_request_featuremetaRequest a missing feature
desk365_upgrademetaUpgrade to Pro or Pro+
desk365_cancel_subscriptionmetaCancel the Pro subscription

read tools are read-only; write tools mutate data (clients should confirm them); meta tools report usage, manage your subscription or send a feature request.

Pricing

PlanPriceLimit
Free$050 tool calls / month
Pro (per helpdesk subdomain)$9/mo or $90/yr (2 months free)Unlimited*

*Pro has a fair use limit of 10,000 tool calls a month on this server. For more, write to [email protected].

Pro covers this server only. Subscribe with desk365_upgrade (it returns a Stripe Checkout link). Cancel any time with desk365_cancel_subscription: Pro continues to the end of the paid period, with no refund for the current period, and running desk365_upgrade before then undoes the cancel. Or write to [email protected].

License

MIT

Source: servers/desk365/README.md at commit 2450437

Tools

14

desk365_set_ticket_status

Set ticket status

WRITE: change only a ticket's status by its ticket number, including closing or resolving it. Supply the exact status name configured in the helpdesk (for example Resolved or Closed); no priority, assignee or other fields are changed. Desk365 may run status automations and send notifications. Pass confirm=true after the user approved the ticket and destination status. PUT /v3/tickets/update?ticket_number=... with only {status}.

Parametersstatusrequiredconfirmticket_numberrequired

desk365_list_tickets

List tickets

List helpdesk tickets, newest first by default, with subject, status, priority (1 Low, 5 Medium, 10 High, 20 Urgent), source, assignee, group, category, contact, company, SLA and dates. Filter by status, priority, type, group, assignee, category, contact, company or source. Use "--" in a list to match unassigned/empty. Descriptions are left out unless include_description is set. GET /v3/tickets.

Parameterstypegroupoffsetsourcestatuscontactcategoryorder_bypriorityorder_typeassigned_tosubcategory+7 more

desk365_search_tickets

Search tickets

Full-text search over tickets, most relevant first. Searches subject and ticket number by default; widen it with search_in (description, replies and notes, attachment names, custom fields, contacts and companies, archived tickets). Double quotes around a phrase match it exactly; *text* matches inside words. GET /v3/tickets/search.

Parametersqueryrequiredoffsetorder_bysearch_inticket_countexclude_mergedinclude_description

desk365_get_ticket

Get ticket

Everything on one ticket by its number: subject, description, status, priority, source, assignee, group, category, contact, company, SLA, due date, response/resolution durations (minutes), custom fields, watchers. GET /v3/tickets/details.

Parametersticket_numberrequired

desk365_get_ticket_conversations

Get ticket conversation

The conversation on a ticket: customer replies, agent replies, private and public notes and forwarded messages, each with sender, recipients, HTML and plain-text body, attachment details and time. The original description is not included (it is on desk365_get_ticket). GET /v3/tickets/conversations.

Parametersnewest_firstticket_numberrequiredinclude_public_notesinclude_agent_repliesinclude_private_notesinclude_contact_repliesinclude_forward_messages

desk365_list_contacts

List contacts

List contacts (customers/requesters), 30 per call, sorted by name by default, optionally only those of one company. GET /v3/contacts.

Parametersoffsetcompanyorder_byorder_typeinclude_custom_fields

desk365_get_contact

Get contact

One contact by primary email (or, if the primary is not known, a secondary email): name, title, phones, company, departments, custom fields. GET /v3/contacts/details.

Parametersprimary_emailsecondary_email

desk365_list_companies

List companies

List companies (customer organisations), 30 per call, sorted by name. GET /v3/companies.

Parametersoffsetinclude_custom_fields

desk365_get_company

Get company

One company by exact name: description, phone, address, SLA, domains, departments, custom fields. GET /v3/companies/details.

Parametersnamerequired

desk365_list_time_entries

List time entries

List logged time entries (ticket, agent, minutes, billable, note), filtered by ticket, agent, company, billable flag, running timers or date ranges. GET /v3/time_entries.

Parametersoffsetbillableagent_emailcompany_namecreated_afterstarted_afterticket_numbertimer_runningupdated_afterstarted_beforetime_entries_count

desk365_get_time_entry

Get time entry

One time entry by id. GET /v3/time_entries/details.

Parametersidrequired

desk365_list_survey_ratings

List survey ratings

Customer satisfaction survey ratings (type 1 CSAT, 2 five-star, 3 NPS), oldest reply first, 30 per call. GET /v3/surveys/ratings.

Parametersoffset

desk365_list_kb_articles

List knowledge base articles

The titles of all live knowledge base articles. Open one with desk365_get_kb_article. GET /v3/kb/article/.

Takes no parameters.

desk365_get_kb_article

Get knowledge base article

A live knowledge base article by its exact title: HTML and plain-text content, category, folder, author, views, likes and status (0 unpublished, 1 published). GET /v3/kb/article/details.

Parametersarticle_namerequired

Version history

10
  1. v1.8.4LatestNov 7, 2026
  2. v1.6.3Nov 5, 2026
  3. v1.6.2Nov 5, 2026
  4. v1.6.1Nov 4, 2026
  5. v1.6.0Nov 3, 2026
  6. v1.5.1Nov 3, 2026
  7. v1.4.0Nov 1, 2026
  8. v1.2.0Oct 31, 2026
  9. v1.1.0Oct 31, 2026
  10. v1.0.1Oct 31, 2026

Score

100% of the applicable checks met

How complete this listing is, computed from the registry entry, the endpoint and public sources. Not a rating of the server and not a statement that it is safe or working today: reachability is a dated check, and no installs or reviews go into the score.

  • Reached in the last 30 daysRequired25 pts
  • Auth declaredRequired10 pts
  • Tools listedRequired15 pts
  • DescriptionRequired15 pts
  • Logo10 pts
  • Documentation15 pts
  • License10 pts

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