io.usefulapiPublished by usefulapi.ioOfficial publisherv1.23.3Updated Nov 7, 2026
Work with Enchant help desk tickets: list, read, reply, add notes and labels, manage customers.
The publisher's own server: Ably MCP by usefulapi
Hosted Enchant help desk server that lets an assistant list, read, reply to and manage support tickets, customers and agents.
Web executable via Streamable HTTP. Remote servers run from the web runtime once configured in a workspace.
Paste this prompt into Claude Code, Codex, Cursor or another agent — or into SourceWeft chat. The agent reads this server's install guide, shows you its publisher, endpoint and sign-in, and adds it to your client once you agree. Keys never go into a command.
Read https://sourceweft.com/mcp/io.usefulapi%2Fenchant/install.md and connect the MCP server it describes to my client. Before changing any config, show me its publisher, endpoint and sign-in method and wait for my OK. Never put an API key in a command or in a file I would commit; ask me where it should come from.Add this to your client's mcpServers config.
{
"mcpServers": {
"enchant-by-usefulapi": {
"type": "http",
"url": "https://enchant.usefulapi.io/mcp"
}
}
}Use Enchant from Claude, Cursor, or any MCP client — tickets, replies, notes, labels and customers. Hosted, no local install: connect with your own Enchant credentials.
Live endpoint: https://enchant.usefulapi.io/mcp · Homepage: https://usefulapi.io/enchant
https://enchant.usefulapi.io/mcp.claude mcp add --transport http enchant https://enchant.usefulapi.io/mcp, then run /mcp to log in.Add only the URL. Do not add an Authorization header or an API key to the client config: the server signs you in with OAuth, and the login page asks for your Enchant credentials.
Step-by-step setup, where to find your credentials, and FAQ: https://usefulapi.io/enchant/
read tools are read-only; write tools mutate data (clients should confirm them); meta tools report usage, manage your subscription or send a feature request.
*Pro has a fair use limit of 10,000 tool calls a month on this server. For more, write to [email protected].
Pro covers this server only. Subscribe with enchant_upgrade (it returns a Stripe Checkout link). Cancel any time with enchant_cancel_subscription: Pro continues to the end of the paid period, with no refund for the current period, and running enchant_upgrade before then undoes the cancel. Or write to [email protected].
MIT © usefulapi. Not affiliated with or endorsed by Enchant.
Source: servers/enchant/README.md at commit 4046075
List tickets
List and filter tickets (newest first by default). Enchant REST: GET /tickets. Use user_ids ["null"] for unassigned tickets. Each result has a short summary; use enchant_get_ticket for messages.
idspagesortspamcounttrashtypesstatesper_pageuser_idsinbox_idslabel_ids+2 moreGet ticket
Get one ticket by id. Embed related data with `embed`: messages (the conversation: replies and notes), customer, user, inbox, labels. Each embedded type costs 1 extra rate-limit credit. Enchant REST: GET /tickets/{id}.
idrequiredembedList users (agents)
List the help desk users (agents): id, name, email. Use the ids to assign tickets and to author replies and notes. Enchant REST: GET /users.
pageper_pageList customers
List customers, or find one by contact: set contact_type and contact_value (for example email + an address). Enchant REST: GET /customers.
pagecountper_pagecontact_typecontact_valuesince_created_atGet customer
Get one customer by id, with the contacts (emails, phones, Twitter names). Enchant REST: GET /customers/{id}.
idrequiredGet attachment
Get the metadata of an attachment (name, size, MIME type) by id; attachment ids appear in ticket messages. Enchant REST: GET /attachments/{id}.
idrequiredCreate ticket
WRITE: create an email ticket. Give customer_id, or a customer (matched by contact email, created if new). Optionally add the customer's first message with body (needs the customer's email). Enchant REST: POST /tickets.
bodysubjectrequireduser_idcustomerinbox_idcustomer_idUpdate ticket
WRITE: change a ticket: state (open, hold, closed), assignee, inbox, subject, spam or trash (not both true). label_ids REPLACES all labels (empty array clears them); use enchant_add_ticket_labels to keep existing ones. Enchant REST: PATCH /tickets/{id}.
idrequiredspamstatetrashsubjectuser_idinbox_idlabel_idsAdd labels to ticket
WRITE: add one or more labels to a ticket without changing its other labels. Enchant REST: PUT /tickets/{id}/labels/{label_ids}.
idrequiredlabel_idsrequiredRemove labels from ticket
WRITE: remove one or more labels from a ticket; its other labels stay. Enchant REST: DELETE /tickets/{id}/labels/{label_ids}.
idrequiredlabel_idsrequiredReply to customer
WRITE: send an outbound reply on a ticket. This SENDS A REAL EMAIL to the customer address in `to`. Use enchant_add_note for an internal note. Enchant REST: POST /tickets/{id}/messages (type reply, direction out).
idrequiredtorequiredbodyrequiredhtmluser_idrequiredattachment_idsAdd internal note
WRITE: add an internal note to a ticket (not sent to the customer). Enchant REST: POST /tickets/{id}/messages (type note).
idrequiredbodyrequiredhtmluser_idrequiredattachment_idsCreate customer
WRITE: create a customer with optional contacts (email, twitter, phone). Enchant REST: POST /customers.
summarycontactslast_namefirst_nameUpdate customer
WRITE: update a customer's name or summary. If `contacts` is given, it REPLACES the contact list; use enchant_add_customer_contact to add one. Enchant REST: PATCH /customers/{id}.
idrequiredsummarycontactslast_namefirst_nameAdd customer contact
WRITE: add one contact (email, twitter or phone) to a customer. Enchant REST: POST /customers/{id}/contacts.
idrequiredtyperequiredvaluerequiredDelete customer contact
WRITE, DELETES DATA: remove one contact from a customer. Enchant REST: DELETE /customers/{id}/contacts/{contact_id}.
idrequiredcontact_idrequired100% of the applicable checks met
How complete this listing is, computed from the registry entry, the endpoint and public sources. Not a rating of the server and not a statement that it is safe or working today: reachability is a dated check, and no installs or reviews go into the score.
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{ "mcpServers": { "enchant": { "url": "https://enchant.usefulapi.io/mcp" } }}