Gladly MCP by usefulapi

io.usefulapiPublished by usefulapi.ioOfficial publisherv1.6.3Updated Nov 7, 2026

Find customers, read conversations, items and tasks; add internal notes in Gladly.

The publisher's own server: Ably MCP by usefulapi

VerifiedStreamable HTTPWeb executableCommunication & CollaborationBusiness & Commerce

Overview

AI-generated overview

Hosted MCP server for Gladly customer support: look up customers, conversations, timeline items and tasks, and add internal notes.

What you can do
  • Look up customer profiles by email, phone or external ID, and read their details
  • List a customer's conversations and tasks, and read single conversations, timeline items and tasks
  • List organization, agent, inbox, topic and audience reference data
  • Add an internal note to a conversation (the only write tool)
  • Check usage, request a feature, upgrade or cancel a paid plan
When to use it
Useful for support and success teams who want an assistant to pull a customer's history, conversation timelines and open tasks from Gladly, or to leave an internal note, without switching tools.
Requirements
Remote endpoint over streamable HTTP; no local install. Connect with the server URL only and sign in via OAuth. On first connect you supply your Gladly organization, an agent email and a Gladly API token, which the server stores per user. A free plan allows 50 tool calls per month.
Before you install
The server holds your Gladly organization, agent email and API token, so it can read customer personal data (names, emails, phones, addresses) and conversation contents. gladly_add_conversation_note writes to Gladly and each call creates a new note, so repeats are not idempotent. Paid plans cost money via a Stripe checkout link, and cancelling gives no refund for the current period.

Installation

In SourceWeft

  1. Open Gladly MCP by usefulapi in the dashboard and add it to a workspace.
  2. Enable the server for the chats that should use its tools.

Web executable via Streamable HTTP. Remote servers run from the web runtime once configured in a workspace.

Use with an agent

Paste this prompt into Claude Code, Codex, Cursor or another agent — or into SourceWeft chat. The agent reads this server's install guide, shows you its publisher, endpoint and sign-in, and adds it to your client once you agree. Keys never go into a command.

Read https://sourceweft.com/mcp/io.usefulapi%2Fgladly/install.md and connect the MCP server it describes to my client. Before changing any config, show me its publisher, endpoint and sign-in method and wait for my OK. Never put an API key in a command or in a file I would commit; ask me where it should come from.

Read the install guide the agent follows

Other MCP clients

Add this to your client's mcpServers config.

{
  "mcpServers": {
    "gladly-by-usefulapi": {
      "type": "http",
      "url": "https://gladly.usefulapi.io/mcp"
    }
  }
}

README

Gladly MCP by usefulapi

Use your Gladly account from Claude, Cursor, or any MCP client. Find customers, read conversations, items and tasks, and add internal notes. Hosted, no local install: connect with your own credentials.

Live endpoint: https://gladly.usefulapi.io/mcp · Homepage: https://usefulapi.io

Connect

  • Claude (claude.ai, Desktop): open Customize → Connectors, click + Add → Add custom connector, and paste https://gladly.usefulapi.io/mcp.
  • Claude Code: claude mcp add --transport http gladly https://gladly.usefulapi.io/mcp, then run /mcp to log in.
  • VS Code: Add to VS Code.
  • Cursor and other clients: add the URL as a remote MCP server:
json
{  "mcpServers": {    "gladly": {      "url": "https://gladly.usefulapi.io/mcp"    }  }}

Add only the URL. Do not add an Authorization header or an API key to the client config: the server signs you in with OAuth, and the login page asks for your Gladly credentials.

Step-by-step setup, where to find your credentials, and FAQ: https://usefulapi.io/gladly/

On first connect you provide your Gladly organization, an agent email and an API token (Gladly → Settings → API). The server validates them and stores them per user. No keys go in config files.

Tools

ToolTypeWhat it does
gladly_get_organizationreadGet the organization
gladly_list_agentsreadList agents
gladly_get_agentreadGet an agent
gladly_list_inboxesreadList inboxes
gladly_get_inboxreadGet an inbox
gladly_list_topicsreadList topics
gladly_list_audiencesreadList audiences
gladly_find_customersreadFind customers
gladly_get_customerreadGet a customer
gladly_list_customer_conversationsreadList conversations of a customer
gladly_get_conversationreadGet a conversation
gladly_list_conversation_itemsreadList the timeline of a conversation
gladly_get_conversation_itemreadGet a conversation item
gladly_list_customer_tasksreadList tasks of a customer
gladly_get_taskreadGet a task
gladly_add_conversation_notewriteAdd an internal note to a conversation
gladly_usage_statusmetaUsage status (free-tier meter)
gladly_request_featuremetaRequest a missing feature
gladly_upgrademetaUpgrade to Pro or Pro+
gladly_cancel_subscriptionmetaCancel the Pro subscription

read tools are read-only; write tools mutate data (clients should confirm them); meta tools report usage, manage your subscription or send a feature request.

Pricing

PlanPriceLimit
Free$050 tool calls / month
Pro$9/mo or $90/yr (2 months free)Unlimited*

*Pro has a fair use limit of 10,000 tool calls a month on this server. For more, write to [email protected].

Pro covers this server only. Subscribe with gladly_upgrade (it returns a Stripe Checkout link). Cancel any time with gladly_cancel_subscription: Pro continues to the end of the paid period, with no refund for the current period, and running gladly_upgrade before then undoes the cancel. Or write to [email protected].

License

MIT — see LICENSE. Documentation only; the server is hosted.

Source: servers/gladly/README.md at commit 4046075

Tools

16

gladly_get_organization

Get the organization

Get metadata about the Gladly organization: id, name, login domain, time zone, URL. Gladly API: GET /api/v1/organization.

Takes no parameters.

gladly_list_agents

List agents

List the agents (support users) with id, name and email address. Gladly API: GET /api/v1/agents.

Takes no parameters.

gladly_get_agent

Get an agent

Get one agent profile by id. Gladly API: GET /api/v1/agents/{agentId}.

Parametersagent_idrequired

gladly_list_inboxes

List inboxes

List the inboxes with id, name and disabled state. Gladly API: GET /api/v1/inboxes.

Takes no parameters.

gladly_get_inbox

Get an inbox

Get the metadata of one inbox by id. Gladly API: GET /api/v1/inboxes/{inboxId}.

Parametersinbox_idrequired

gladly_list_topics

List topics

List the conversation topics (id, name, parentId, disabled). Use it to turn the topicIds of a conversation into names. Gladly API: GET /api/v1/topics.

Takes no parameters.

gladly_list_audiences

List audiences

List the audiences used to target answers (id, name). Gladly API: GET /api/v1/audiences.

Takes no parameters.

gladly_find_customers

Find customers

Find customer profiles by EXACTLY ONE identifier: email, phone number (E.164, for example +16505551987) or externalCustomerId. Returns at most 50 profiles, newest update first. Gladly API: GET /api/v1/customer-profiles.

Parametersemailphone_numberexternal_customer_id

gladly_get_customer

Get a customer

Get one customer profile by id: name, emails, phones, address, custom attributes. Gladly API: GET /api/v1/customer-profiles/{customerId}.

Parameterscustomer_idrequired

gladly_list_customer_conversations

List conversations of a customer

List the conversations of one customer, oldest first (at most 100; the reply says if it was cut). Each has topics, status and assignee. Gladly API: GET /api/v1/customers/{customerId}/conversations.

Parameterscustomer_idrequired

gladly_get_conversation

Get a conversation

Get the metadata of one conversation: assignee, inbox, topics, custom attributes, status. A merged conversation returns the surviving one. Gladly API: GET /api/v1/conversations/{conversationId}.

Parametersconversation_idrequired

gladly_list_conversation_items

List the timeline of a conversation

List the timeline items of a conversation (messages, emails, calls, notes), oldest first, at most 1000. Gladly API: GET /api/v1/conversations/{conversationId}/items.

Parameterssession_idconversation_idrequired

gladly_get_conversation_item

Get a conversation item

Get one conversation item (message, email, note, call) by id. Gladly API: GET /api/v1/conversation-items/{itemId}.

Parametersitem_idrequired

gladly_list_customer_tasks

List tasks of a customer

List the tasks of one customer, newest first (at most 2000), optionally only OPEN or CLOSED. Gladly API: GET /api/v1/customers/{customerId}/tasks.

Parametersstatuscustomer_idrequired

gladly_get_task

Get a task

Get one task by id: body, assignee, due date, status, topics. Gladly API: GET /api/v1/tasks/{taskId}.

Parameterstask_idrequired

gladly_add_conversation_note

Add an internal note to a conversation

WRITE: add an internal note to a conversation. The note is for agents only; the customer does not see it. Each call adds a NEW note, so do not repeat a call that succeeded. Gladly API: POST /api/v1/conversations/{conversationId}/notes.

Parametersbodyrequiredconversation_idrequired

Version history

9
  1. v1.6.3LatestNov 7, 2026
  2. v1.5.3Nov 5, 2026
  3. v1.5.2Nov 5, 2026
  4. v1.5.1Nov 4, 2026
  5. v1.5.0Nov 3, 2026
  6. v1.4.1Nov 3, 2026
  7. v1.3.0Nov 1, 2026
  8. v1.1.0Oct 31, 2026
  9. v1.0.0Oct 31, 2026

Score

100% of the applicable checks met

How complete this listing is, computed from the registry entry, the endpoint and public sources. Not a rating of the server and not a statement that it is safe or working today: reachability is a dated check, and no installs or reviews go into the score.

  • Reached in the last 30 daysRequired25 pts
  • Auth declaredRequired10 pts
  • Tools listedRequired15 pts
  • DescriptionRequired15 pts
  • Logo10 pts
  • Documentation15 pts
  • License10 pts

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