io.usefulapiPublished by usefulapi.ioOfficial publisherv1.0.1Updated Nov 7, 2026
Search tickets, read conversations and people; create and update tickets and people in Octadesk.
The publisher's own server: Ably MCP by usefulapi
Hosted MCP connector for Octadesk helpdesk: search and read tickets, conversations and people, and create or update tickets and people.
Web executable via Streamable HTTP. Remote servers run from the web runtime once configured in a workspace.
Paste this prompt into Claude Code, Codex, Cursor or another agent — or into SourceWeft chat. The agent reads this server's install guide, shows you its publisher, endpoint and sign-in, and adds it to your client once you agree. Keys never go into a command.
Read https://sourceweft.com/mcp/io.usefulapi%2Foctadesk/install.md and connect the MCP server it describes to my client. Before changing any config, show me its publisher, endpoint and sign-in method and wait for my OK. Never put an API key in a command or in a file I would commit; ask me where it should come from.Add this to your client's mcpServers config.
{
"mcpServers": {
"octadesk-by-usefulapi": {
"type": "http",
"url": "https://octadesk.usefulapi.io/mcp"
}
}
}Use your Octadesk account from Claude, Cursor, or any MCP client. It searches tickets and people, reads ticket conversations, and creates and updates tickets and people. Hosted, no local install: connect with your own credentials.
Live endpoint: https://octadesk.usefulapi.io/mcp · Homepage: https://usefulapi.io
https://octadesk.usefulapi.io/mcp.claude mcp add --transport http octadesk https://octadesk.usefulapi.io/mcp, then run /mcp to log in.Add only the URL. Do not add an Authorization header or an API key to the client config: the server signs you in with OAuth, and the login page asks for your Octadesk credentials.
Step-by-step setup, where to find your credentials, and FAQ: https://usefulapi.io/octadesk/
On first connect you provide your Octadesk subdomain (the acme part of acme.octadesk.com), your Legacy API token from Settings → API → Token API Octadesk (Legacy), and the account e-mail of the account that owns the token. The server validates them and stores them per user. No keys go in config files.
read tools are read-only; write tools mutate data (clients should confirm them); meta tools report usage, manage your subscription or send a feature request.
*Pro has a fair use limit of 10,000 tool calls a month on this server. For more, write to [email protected].
Pro covers this server only. Subscribe with octadesk_upgrade (it returns a Stripe Checkout link). Cancel any time with octadesk_cancel_subscription: Pro continues to the end of the paid period, with no refund for the current period, and running octadesk_upgrade before then undoes the cancel. Or write to [email protected].
MIT — see LICENSE. Documentation only; the server is hosted.
Source: servers/octadesk/README.md at commit 2450437
Search tickets
Search tickets with optional filters. Returns the page of tickets plus paging fields (total_count, search_id, next_page_url). For the next page, pass the same filters with the returned search_id and page + 1. GET /tickets/search.
pagetagstaketypenumberstatuscontentsort_bygroup_idprioritysearch_idassignee_id+3 moreGet ticket
Get one ticket by its number, with its fields and status. GET /tickets/{number}.
numberrequiredGet ticket conversation
List the interactions of one ticket: replies, internal notes and property changes, in order. GET /tickets/{number}/interactions.
numberrequiredList tickets of a requester
List the tickets of one requester. Pass last_number to read past the last ticket of the previous page. GET /tickets.
last_numberrequester_idrequiredList custom ticket lists
List the saved custom ticket lists (views) of the account. GET /tickets/custom-lists.
Takes no parameters.
Find person by e-mail
Find one person (requester or agent) by exact e-mail address. GET /persons?email=.
emailrequiredGet person
Get one person by id. GET /persons/{id}.
idrequiredSearch requesters
Search requesters (customers who open tickets) by e-mail or name. GET /persons/requesters.
pagekeywordrequireddetailedSearch agents
Search agents (staff who work tickets) by e-mail or name. GET /persons/agents.
pagekeywordrequireddetailedCreate ticket
Create a ticket. Common keys of `ticket`: summary, requester ({ email, name } or { id }), idGroupAssigned, idAssigned, idPriority, idCurrentStatus, idSubject, tags (string array), comments ({ internal: { content } } for an agent-only note, { public: { content } } for a reply the requester can read). POST /tickets.
ticketrequiredUpdate ticket
Change fields of one ticket, for example status, priority, assignee or group. Send only the fields to change. A `comments.public` entry is e-mailed to the requester. PUT /tickets/{number}.
fieldsrequirednumberrequiredCreate person
Create a person (requester or agent). Send the person fields, for example email and name. POST /persons.
personrequiredUpdate person
Change fields of one person. Send only the fields to change. PATCH /persons/{id}.
idrequiredfieldsrequired100% of the applicable checks met
How complete this listing is, computed from the registry entry, the endpoint and public sources. Not a rating of the server and not a statement that it is safe or working today: reachability is a dated check, and no installs or reviews go into the score.
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{ "mcpServers": { "octadesk": { "url": "https://octadesk.usefulapi.io/mcp" } }}