UseResponse MCP by usefulapi

io.usefulapiPublished by usefulapi.ioOfficial publisherv1.3.4Updated Nov 7, 2026

Read tickets, topics, comments and users, and create tickets or comments in UseResponse.

The publisher's own server: Ably MCP by usefulapi

VerifiedStreamable HTTPWeb executableCommunication & CollaborationData & AnalyticsBusiness & Commerce

Overview

AI-generated overview

Hosted MCP server for UseResponse that lets an assistant read tickets, topics, comments, users, chats and reports, and create tickets or comments.

What you can do
  • Search and list tickets and feedback topics, and read one object with its comments and change history
  • Search customers and staff, read a user's profile, custom fields and the objects they created
  • List account settings data: categories, statuses, communities, ticket and user custom fields
  • Read live chats and their messages
  • Read saved reports and their rows with sorting, grouping and paging
  • Create a ticket or topic, or add a comment (optionally a private staff-only note)
When to use it
Useful when you want an assistant to answer questions about a UseResponse help desk or feedback community — open tickets and owners, recent comments, who wrote in this month — or to file a ticket or reply with a comment without switching to the web UI.
Requirements
Remote streamable HTTP endpoint; no local install. Connect with the URL only and sign in through OAuth, then provide your UseResponse subdomain and API key (from User profile, Options, API Settings) on first connect. A free plan allows 50 tool calls per month; paid plans are available.
Before you install
The server stores your UseResponse subdomain and API key per user after validating them, so it holds credentials for your account. Two tools write data: creating a ticket or topic is visible to customers once created, and comments are visible to customers unless marked private. Meta tools can start a paid Stripe subscription or cancel it, with no refund for the current period. Usage is metered and capped by plan.

Installation

In SourceWeft

  1. Open UseResponse MCP by usefulapi in the dashboard and add it to a workspace.
  2. Enable the server for the chats that should use its tools.

Web executable via Streamable HTTP. Remote servers run from the web runtime once configured in a workspace.

Use with an agent

Paste this prompt into Claude Code, Codex, Cursor or another agent — or into SourceWeft chat. The agent reads this server's install guide, shows you its publisher, endpoint and sign-in, and adds it to your client once you agree. Keys never go into a command.

Read https://sourceweft.com/mcp/io.usefulapi%2Fuseresponse/install.md and connect the MCP server it describes to my client. Before changing any config, show me its publisher, endpoint and sign-in method and wait for my OK. Never put an API key in a command or in a file I would commit; ask me where it should come from.

Read the install guide the agent follows

Other MCP clients

Add this to your client's mcpServers config.

{
  "mcpServers": {
    "useresponse-by-usefulapi": {
      "type": "http",
      "url": "https://useresponse.usefulapi.io/mcp"
    }
  }
}

README

UseResponse MCP by usefulapi

Use your UseResponse account from Claude, Cursor, or any MCP client. Read tickets, topics, comments, users, communities, reports and live chats, and create tickets or comments. Hosted, no local install: connect with your own credentials.

Live endpoint: https://useresponse.usefulapi.io/mcp · Homepage: https://usefulapi.io

Connect

  • Claude (claude.ai, Desktop): open Customize → Connectors, click + Add → Add custom connector, and paste https://useresponse.usefulapi.io/mcp.
  • Claude Code: claude mcp add --transport http useresponse https://useresponse.usefulapi.io/mcp, then run /mcp to log in.
  • VS Code: Add to VS Code.
  • Cursor and other clients: add the URL as a remote MCP server:
json
{  "mcpServers": {    "useresponse": {      "url": "https://useresponse.usefulapi.io/mcp"    }  }}

Add only the URL. Do not add an Authorization header or an API key to the client config: the server signs you in with OAuth, and the login page asks for your UseResponse credentials.

Step-by-step setup, where to find your credentials, and FAQ: https://usefulapi.io/useresponse/

On first connect you provide your UseResponse subdomain (the acme part of acme.useresponse.com) and your API key (User profile → Options → API Settings). The server validates them and stores them per user. No keys go in config files.

Tools

ToolTypeWhat it does
useresponse_get_current_userreadGet the current user
useresponse_search_objectsreadSearch tickets and topics
useresponse_list_ticketsreadList tickets
useresponse_get_objectreadGet a ticket or topic
useresponse_get_object_commentsreadList comments on a ticket or topic
useresponse_list_commentsreadList comments
useresponse_get_object_changelogreadGet a ticket or topic history
useresponse_list_object_custom_fieldsreadList ticket and topic custom fields
useresponse_search_usersreadSearch users
useresponse_get_userreadGet a user
useresponse_get_user_activityreadList a user's objects
useresponse_list_user_custom_fieldsreadList user custom fields
useresponse_list_categoriesreadList categories
useresponse_list_statusesreadList statuses
useresponse_list_forumsreadList communities
useresponse_list_reportsreadList reports
useresponse_get_report_objectsreadGet report rows
useresponse_list_chatsreadList live chats
useresponse_get_chatreadGet a live chat
useresponse_get_chat_messagesreadGet live chat messages
useresponse_create_objectwriteCreate a ticket or topic
useresponse_create_commentwriteAdd a comment
useresponse_usage_statusmetaUsage status (free-tier meter)
useresponse_request_featuremetaRequest a missing feature
useresponse_upgrademetaUpgrade to Pro or Pro+
useresponse_cancel_subscriptionmetaCancel the Pro subscription

read tools are read-only; write tools mutate data (clients should confirm them); meta tools report usage, manage your subscription or send a feature request.

Pricing

PlanPriceLimit
Free$050 tool calls / month
Pro (per user)$9/mo or $90/yr (2 months free)Unlimited*

*Pro has a fair use limit of 10,000 tool calls a month on this server. For more, write to [email protected].

Pro covers this server only. Subscribe with useresponse_upgrade (it returns a Stripe Checkout link). Cancel any time with useresponse_cancel_subscription: Pro continues to the end of the paid period, with no refund for the current period, and running useresponse_upgrade before then undoes the cancel. Or write to [email protected].

License

MIT — see LICENSE. Documentation only; the server is hosted.

Source: servers/useresponse/README.md at commit 4046075

Tools

22

useresponse_get_current_user

Get the current user

Get the user that owns the API key: name, role and team. Good first call to check the connection. UseResponse API: GET /me.json.

Takes no parameters.

useresponse_search_objects

Search tickets and topics

Search feedback topics and help desk tickets by text, status, category, author, date or type. UseResponse API: GET /search.json.

ParametersdatesorttexttypecountstatusauthorIdownershipcategory_id

useresponse_list_tickets

List tickets

List help desk tickets, with filters for status, responsible agent, forum, author email and completion. UseResponse API: GET /tickets.json.

ParametersdatepagesorttextcountstatusauthorIdforum_idauthorEmailcompleted_bycompleted_onresponsible_id

useresponse_get_object

Get a ticket or topic

Get one ticket or topic by id. UseResponse API: GET /objects/{id}.json.

Parametersidrequired

useresponse_get_object_comments

List comments on a ticket or topic

List the comments on one ticket or topic. UseResponse API: GET /objects/{id}/comments.json.

Parametersidrequiredpagesortis_private

useresponse_list_comments

List comments

List comments across the account, filtered by date or privacy. UseResponse API: GET /comments.json.

Parametersdatesortis_private

useresponse_get_object_changelog

Get a ticket or topic history

Get the change history of one ticket or topic. UseResponse API: GET /changelog/object/{id}.json.

Parametersidrequired

useresponse_list_object_custom_fields

List ticket and topic custom fields

List the custom fields defined for tickets and topics. UseResponse API: GET /objects/custom-fields/list.json.

Takes no parameters.

useresponse_search_users

Search users

Search customers and staff by name, email, phone, team or status. UseResponse API: GET /users/search.json.

Parameterspagesortteamcountemailphonesearchstatus

useresponse_get_user

Get a user

Get one user by id, with role, team, custom fields and registration date. UseResponse API: GET /users/{id}.json.

Parametersidrequired

useresponse_get_user_activity

List a user's objects

List the tickets and topics one user created. UseResponse API: GET /users/{id}/activity.json.

Parametersidrequiredpagecount

useresponse_list_user_custom_fields

List user custom fields

List the custom fields defined for users. UseResponse API: GET /users/custom-fields/list.json.

Takes no parameters.

useresponse_list_categories

List categories

List the categories for tickets or topics. UseResponse API: GET /categories.json.

Parameterstypeownership

useresponse_list_statuses

List statuses

List the statuses that tickets and topics can have. UseResponse API: GET /statuses.json.

Parameterstypeownership

useresponse_list_forums

List communities

List the communities (forums) of the account. UseResponse API: GET /forums.json.

Takes no parameters.

useresponse_list_reports

List reports

List the saved reports of the account. UseResponse API: GET /reports/list.json.

Takes no parameters.

useresponse_get_report_objects

Get report rows

Get the rows of one saved report, with sorting, grouping and paging. UseResponse API: GET /report/{id}/objects.json.

ParametersidrequiredpagesortperPagegroupValue

useresponse_list_chats

List live chats

List the live chats of the account. UseResponse API: GET /chats.json.

ParameterspageauthorId

useresponse_get_chat

Get a live chat

Get one live chat by its external id. UseResponse API: GET /chats/{external_id}.json.

Parametersexternal_idrequired

useresponse_get_chat_messages

Get live chat messages

Get the messages of one live chat. UseResponse API: GET /chats/{external_id}/messages.json.

Parametersexternal_idrequired

useresponse_create_object

Create a ticket or topic

Create a new ticket or topic (no attachments). Visible to customers once created. UseResponse API: POST /objects.json.

Parameterstagstitlerequiredcontentteam_idownershiprequiredcategory_idobject_typerequiredresponsible_id

useresponse_create_comment

Add a comment

Add a comment to a ticket or topic. A private note is visible to staff only. Visible to customers unless is_private is 1. UseResponse API: POST /comments.json.

Parameterscontentrequiredreply_toobject_idrequiredis_private

Version history

7
  1. v1.3.4LatestNov 7, 2026
  2. v1.2.3Nov 5, 2026
  3. v1.2.2Nov 5, 2026
  4. v1.2.1Nov 4, 2026
  5. v1.2.0Nov 3, 2026
  6. v1.1.1Nov 3, 2026
  7. v1.0.0Nov 1, 2026

Score

100% of the applicable checks met

How complete this listing is, computed from the registry entry, the endpoint and public sources. Not a rating of the server and not a statement that it is safe or working today: reachability is a dated check, and no installs or reviews go into the score.

  • Reached in the last 30 daysRequired25 pts
  • Auth declaredRequired10 pts
  • Tools listedRequired15 pts
  • DescriptionRequired15 pts
  • Logo10 pts
  • Documentation15 pts
  • License10 pts

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