io.usefulapiPublished by usefulapi.ioOfficial publisherv1.36.4Updated Nov 7, 2026
Read tickets, users, orgs, macros and satisfaction ratings; create, update and comment on tickets.
The publisher's own server: Ably MCP by usefulapi
Hosted Zendesk MCP server that lets an assistant search and read tickets, users, organizations, macros and CSAT ratings, and create, update or comment on…
Web executable via Streamable HTTP. Remote servers run from the web runtime once configured in a workspace.
Paste this prompt into Claude Code, Codex, Cursor or another agent — or into SourceWeft chat. The agent reads this server's install guide, shows you its publisher, endpoint and sign-in, and adds it to your client once you agree. Keys never go into a command.
Read https://sourceweft.com/mcp/io.usefulapi%2Fzendesk/install.md and connect the MCP server it describes to my client. Before changing any config, show me its publisher, endpoint and sign-in method and wait for my OK. Never put an API key in a command or in a file I would commit; ask me where it should come from.Add this to your client's mcpServers config.
{
"mcpServers": {
"zendesk-by-usefulapi": {
"type": "http",
"url": "https://zendesk.usefulapi.io/mcp"
}
}
}Use your Zendesk account from Claude, Cursor, or any MCP client — read tickets, users, organizations, macros and satisfaction ratings, and create, update or comment on tickets. Hosted, no local install: connect with your own credentials.
Live endpoint: https://zendesk.usefulapi.io/mcp · Homepage: https://usefulapi.io
https://zendesk.usefulapi.io/mcp.claude mcp add --transport http zendesk https://zendesk.usefulapi.io/mcp, then run /mcp to log in.Add only the URL. Do not add an Authorization header or an API key to the client config: the server signs you in with OAuth, and the login page asks for your Zendesk credentials.
Step-by-step setup, where to find your credentials, and FAQ: https://usefulapi.io/zendesk/
On first connect you'll provide your Zendesk subdomain, agent email and API token (Admin Center → Apps and integrations → APIs). It is validated, stored per-user, and scoped to you — no keys in config files.
read tools are read-only; write tools mutate data (clients should confirm them); meta tools report usage, manage your subscription or send a feature request.
*Pro has a fair use limit of 10,000 tool calls a month on this server. For more, write to [email protected].
Pro covers this server only. Subscribe with zendesk_upgrade (it returns a Stripe Checkout link). Cancel any time with zendesk_cancel_subscription: Pro continues to the end of the paid period, with no refund for the current period, and running zendesk_upgrade before then undoes the cancel. Or write to [email protected].
MIT — see LICENSE. Documentation only; the server is hosted.
Source: servers/zendesk/README.md at commit 4046075
Search
Unified search across tickets, users, organizations and groups using Zendesk search syntax. Examples: `type:ticket status:open`, `type:user email:[email protected]`, `type:organization name:acme`. Zendesk REST: GET /search.json.
pagequeryrequiredsort_bysort_orderList tickets
List recent tickets (offset pagination). Zendesk REST: GET /tickets.json.
pagesort_byper_pagesort_orderGet ticket
Fetch a single ticket by id. Zendesk REST: GET /tickets/{id}.json.
idrequiredList ticket comments
List the comments (public replies and internal notes) on a ticket, oldest first. Zendesk REST: GET /tickets/{id}/comments.json.
idrequiredpageper_pageCurrent user (whoami)
Return the currently authenticated user — a quick way to verify credentials and subdomain. Zendesk REST: GET /users/me.json.
Takes no parameters.
Get user
Fetch a single user by id. Zendesk REST: GET /users/{id}.json.
idrequiredSearch users
Find users by name, email, phone, or other attributes. Zendesk REST: GET /users/search.json.
pagequeryrequiredper_pageList organizations
List organizations (offset pagination). Zendesk REST: GET /organizations.json.
pageper_pageGet organization
Fetch a single organization by id. Zendesk REST: GET /organizations/{id}.json.
idrequiredList groups
List agent groups. Zendesk REST: GET /groups.json.
pageper_pageList views
List saved ticket views (curated ticket lists). Use zendesk_execute_view to run one. Zendesk REST: GET /views.json.
accessactiveExecute view
Run a saved view by id and return the matching tickets. Zendesk REST: GET /views/{id}/execute.json.
idrequiredpagesort_byper_pagesort_orderList macros
List macros (reusable sets of ticket actions/replies agents apply). Zendesk REST: GET /macros.json.
accessactiveList ticket fields
List all standard and custom ticket fields — useful for discovering field ids/values before creating or updating tickets. Zendesk REST: GET /ticket_fields.json.
Takes no parameters.
Get ticket metrics
Fetch SLA / response / resolution time metrics for a ticket. Zendesk REST: GET /tickets/{id}/metrics.json.
idrequiredList satisfaction ratings
List customer satisfaction (CSAT) ratings, optionally filtered by score. Zendesk REST: GET /satisfaction_ratings.json.
pagescoreCreate ticket
MUTATING: create a new support ticket. `subject` and `comment_body` are required; the comment becomes the ticket's first message. Zendesk REST: POST /tickets.json.
tagstypestatussubjectrequiredgroup_idpriorityassignee_idcomment_bodyrequiredrequester_idcomment_publicUpdate ticket
MUTATING: update an existing ticket. Provide the ticket `id` plus at least one field to change (status, priority, assignee_id, group_id, type, tags, or a comment). Zendesk REST: PUT /tickets/{id}.json.
idrequiredtagstypestatusgroup_idpriorityassignee_idcomment_bodycomment_publicAdd ticket comment
MUTATING: add a comment to a ticket. `public` defaults to true (a reply visible to the requester); set it false for an internal agent note. Convenience over PUT /tickets/{id}.json.
idrequiredbodyrequiredpublic100% of the applicable checks met
How complete this listing is, computed from the registry entry, the endpoint and public sources. Not a rating of the server and not a statement that it is safe or working today: reachability is a dated check, and no installs or reviews go into the score.
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{ "mcpServers": { "zendesk": { "url": "https://zendesk.usefulapi.io/mcp" } }}