Draft Response
by anthropicsae1513ea94dcNo license27K starsListed Oct 8, 2026Updated Oct 8, 2026Repository updated today
Draft a professional customer-facing response tailored to the situation and relationship. Use when answering a product question, responding to an escalation or outage, delivering bad news like a delay or won't-fix, declining a feature request, or replying to a billing issue.
Add to a SourceWeft workspace
- Open the skill in your dashboard and add it to a workspace.
- Enable it for the chats that should use it.
This skill is instructions only: it ships no scripts to execute.
Add to SourceWeftYou will be asked to sign in first, then taken straight to this skill.
Ask your agent to install it
Paste this prompt into Claude Code, Codex, Cursor or another agent that can run commands — or into SourceWeft chat. The agent reads this skill's install guide, shows you its source, license and scripts, and installs it with the SourceWeft CLI once you agree.
Read https://sourceweft.com/skills/gh-anthropics-knowledge-work-plugins-draft-response/install.md and install the skill it describes. Before installing, show me its source, license and whether it ships scripts, and wait for my OK. Ask me before changing anything else on my machine.Install it yourself from a terminal
For Claude Code, Codex, Cursor and other local agents. The SourceWeft CLI fetches the skill from its source repository at the commit scanned here, and verifies every file against the hashes recorded when the skill was scanned. If anything differs, nothing is written.
npx @sourceweft/cli skills install gh-anthropics-knowledge-work-plugins-draft-responseAdd --agent claude-code, codex, cursor or universal to choose which agent gets it (Claude Code by default).
Upstream installer — not verified by SourceWeft
The open-source skills installer fetches the same pinned commit, but does not check the files against the hashes SourceWeft recorded.
npx skills add https://github.com/anthropics/knowledge-work-plugins/tree/ae1513ea94dcb74a7f1505ddcf3b0ec3fab327f1/customer-support/skills/draft-responseSource and attribution
Source:anthropics/knowledge-work-pluginsincustomer-support/skills/draft-responseat commitae1513e
License: No license
Content belongs to its original authors. SourceWeft indexes it from a public repository.
More from anthropics/knowledge-work-plugins
Ticket Deflector
anthropics
Reads a forwarded customer email or ticket, pulls order and refund status from a payments connector (PayPal, Square, or Stripe) or Shopify, account history from the CRM, and open tickets from a support desk (Zoho Desk), drafts a tone-matched reply in the owner's writing voice, and can issue a refund through the payments connector with explicit owner approval. With Shopify connected it also runs a proactive order-triage mode that surfaces orders needing attention — unfulfilled past the promised window, payment problems, pending refunds, stuck shipments — and drafts the next action for each before the customer has to ask. Use when the user says "draft a response," "answer this customer," "where's my order," "I want a refund," "check my orders," or "anything about to blow up."
Tax Season Organizer
anthropics
Prepares tax-season materials for the owner's accountant, not tax advice. US federal tax; a non-US business gets its closed-books packet instead. Two modes: (1) quarterly estimated tax from YTD net income in the ledger (MYOB, NetSuite, QuickBooks, Xero, or Zoho Books); (2) year-end 1099 prep, scanning the ledger, PayPal, and Stripe for contractors paid over USD 600 into a 1099-NEC list with missing W-9 flags. Any tax request routes first to /tax-prep, which confirms the books are closed and reconciled before running this skill. Use this skill directly only when the owner says the period's books are already closed: "books are closed, now do the 1099s," "run the quarterly estimate off the closed numbers," or "just the contractor W-9 list."
Tax Prep
anthropics
Prepares tax materials from closed books: a quarterly estimated payment breakdown or a year-end 1099-NEC list and accountant packet.
Smb Onboard
anthropics
Guides a small-business owner through first-time setup: connecting tools, running a value-proof recipe, capturing business context, and setting a weekly…
Smb Router
anthropics
Routes a small-business owner's request to the right plugin skill or command and explains what is available.
Month End Prep
anthropics
Reconciles the accounting ledger (MYOB, NetSuite, QuickBooks, Xero, or Zoho Books) against PayPal, Shopify, Square, and Stripe settlements, flags transactions that need attention, suspicious duplicates, and missing receipts, then writes a plain-English P&L narrative and exports a close packet (xlsx + one-page PDF). This is the first link of the /close-month command; a request to close the month or the books routes there, and the command runs this skill before refreshing the forecast and distributing the packet. Use this skill directly only when the owner wants the reconciliation alone, with no forecast refresh and no distribution: "just reconcile, no packet," "what's missing from the books," "flag the duplicates and missing receipts," or "write the P&L narrative for this month."
More in Communication
Internal Comms
anthropics
Writes internal company communications such as 3P updates, newsletters, FAQs, status reports and incident reports using company formats.
Stakeholder Update
anthropics
Generates stakeholder updates tailored to audience and cadence, from executive briefs to customer announcements.
Call Summary
anthropics
Turns a call transcript or notes into a follow-up email draft, internal summary, and proposed CRM updates.
Draft Outreach
anthropics
Drafts personalized cold or follow-up sales outreach emails and creates them as reviewable drafts.
Status Report
anthropics
Generates a structured status report with KPIs, risks, decisions, and action items for leadership or stakeholders.
Compose Outreach
anthropics
Drafts personalized sales outreach in email, call script, and LinkedIn formats from Common Room signals.