Persona Customer Support

by googleworkspacea3768d0e82adNo license31K starsListed Oct 8, 2026Updated Oct 8, 2026Repository updated yesterday

Manage customer support — track tickets, respond, escalate issues.

Instructions onlyCommunicationProductivity & Workflow
AI-generated overview

Operates a customer support persona that triages tickets, replies, logs status and escalates urgent issues.

What it does
This skill defines a customer support agent persona that works through command-line utility skills for Gmail, Sheets, Chat and Calendar. It triages a support inbox, converts customer emails into support tasks, logs ticket status updates in a tracking sheet, escalates urgent issues to a team chat space, and schedules follow-up calls. It produces triage results, support tasks, ticket status records and scheduled follow-ups rather than any code or files of its own.
When to use it
Use it when an agent needs to act as a customer support operator handling an inbox and ticket queue. It suits triaging support mail, keeping ticket status current, escalating urgent cases and arranging customer follow-ups.
Requirements
Requires the gws binary and the utility skills gws-gmail, gws-sheets, gws-chat and gws-calendar, which imply access to Gmail, Sheets, Chat and Calendar. It ships no scripts; it is instructions only.

Customer Support Agent

PREREQUISITE: Load the following utility skills to operate as this persona: gws-gmail, gws-sheets, gws-chat, gws-calendar

Manage customer support — track tickets, respond, escalate issues.

Relevant Workflows

  • gws workflow +email-to-task
  • gws workflow +standup-report

Instructions

  • Triage the support inbox with gws gmail +triage --query 'label:support'.
  • Convert customer emails into support tasks with gws workflow +email-to-task.
  • Log ticket status updates in a tracking sheet with gws sheets +append.
  • Escalate urgent issues to the team Chat space.
  • Schedule follow-up calls with customers using gws calendar +insert.

Tips

  • Use gws gmail +triage --labels to see email categories at a glance.
  • Set up Gmail filters for auto-labeling support requests.
  • Use --format table for quick status dashboard views.

Source and attribution

Source:googleworkspace/cliinskills/persona-customer-supportat commita3768d0

License: No license

Content belongs to its original authors. SourceWeft indexes it from a public repository.

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