Customer Health Score
by mbfinotti2dedb3934ca7MITListed Oct 8, 2026Updated Oct 8, 2026Repository updated 3 weeks ago
Design, validate, and govern a composite customer health score - product usage and engagement signals combined into one weighted, normalized, decayed, banded account score that flags both churn risk and expansion readiness, backtested against real churn outcomes and recalibrated. Use whenever the user mentions a customer health score, health scoring model, account health, signal weighting, score bands, at-risk account flagging, churn risk score, expansion risk, or says "green accounts keep churning" - even if they never say "health score". Covers B2B account-level rollup and B2C/PLG continuous scoring. Do NOT use for discovering which indicators actually predict churn - use mbfinotti/revops-skills@customer-churn-signals instead.
Add to a SourceWeft workspace
- Open the skill in your dashboard and add it to a workspace.
- Enable it for the chats that should use it.
This skill is instructions only: it ships no scripts to execute.
Add to SourceWeftYou will be asked to sign in first, then taken straight to this skill.
Ask your agent to install it
Paste this prompt into Claude Code, Codex, Cursor or another agent that can run commands — or into SourceWeft chat. The agent reads this skill's install guide, shows you its source, license and scripts, and installs it with the SourceWeft CLI once you agree.
Read https://sourceweft.com/skills/gh-mbfinotti-revops-skills-customer-health-score/install.md and install the skill it describes. Before installing, show me its source, license and whether it ships scripts, and wait for my OK. Ask me before changing anything else on my machine.Install it yourself from a terminal
For Claude Code, Codex, Cursor and other local agents. The SourceWeft CLI fetches the skill from its source repository at the commit scanned here, and verifies every file against the hashes recorded when the skill was scanned. If anything differs, nothing is written.
npx @sourceweft/cli skills install gh-mbfinotti-revops-skills-customer-health-scoreAdd --agent claude-code, codex, cursor or universal to choose which agent gets it (Claude Code by default).
Upstream installer — not verified by SourceWeft
The open-source skills installer fetches the same pinned commit, but does not check the files against the hashes SourceWeft recorded.
npx skills add https://github.com/mbfinotti/revops-skills/tree/2dedb3934ca74a1572d70e2a3ce8b96d2cbde1ca/skills/customer-health-scoreSource and attribution
Source:mbfinotti/revops-skillsinskills/customer-health-scoreat commit2dedb39
License: MIT
Content belongs to its original authors. SourceWeft indexes it from a public repository.
More from mbfinotti/revops-skills
Sales To Cs Handoff
mbfinotti
Designs a sales-to-CS handoff process spec: gated closed-won trigger, handoff packet, timing SLAs, kickoff pattern, acceptance step.
Sales Pipeline Hygiene
mbfinotti
Audits an active sales pipeline for stale deals, close-date push anomalies and missing forecast fields, producing an exception list.
Sales Forecast Diagnostic
mbfinotti
Diagnoses why an existing sales forecast is unreliable, attributing each miss to data, behavior, or demand causes and ranking fixes.
Revops Stack Rationalization
mbfinotti
Reviews an entire GTM/RevOps SaaS tool stack and produces keep, consolidate, replace, or cut verdicts timed to renewal windows.
Revops Radar
mbfinotti
Builds a personalised, time-budgeted watch list of verified RevOps and Sales Ops sources, with a quarterly refresh routine.
Revops Kickoff
mbfinotti
Routes a RevOps task to one skill in a collection and bootstraps or resumes a shared project context artifact.
More in Business & Finance
Tax Prep
anthropics
Prepares tax materials from closed books: a quarterly estimated payment breakdown or a year-end 1099-NEC list and accountant packet.
Plan Payroll
anthropics
Chains cash forecasting, overdue-invoice reminders, and payroll run staging so an owner can confirm payroll is covered before submitting it.
Job Post Builder
anthropics
Builds a hiring packet — job post, interview guide with rubrics, and offer letter template — from a role brief.
Contract Review
anthropics
Reviews NDAs, MSAs and vendor contracts, flags risky terms in plain English and offers a redlined DOCX.
Close Month
anthropics
Runs a month-end close chain: reconcile the ledger, refresh the cash forecast, then publish the close packet.
Business Pulse
anthropics
Builds a one-page cross-functional business snapshot for SMB owners from connected finance, sales, pipeline, calendar and inbox tools.