Knowledge Base Builder

by onewave-aifc5b7851a6c7No license325 starsListed Oct 8, 2026Updated Oct 8, 2026Repository updated 6 days ago

FAQ identification from support tickets, step-by-step tutorial creation, screenshot/video script guidance, search optimization, and self-service deflection tracking.

Instructions onlyCommunication Writing & Content

AI-generated overview

Turns support tickets into knowledge base articles, FAQs, tutorials, and deflection metrics.

What it does: Analyzes support tickets to find recurring questions and drafts knowledge base content from them. Produces FAQ sections, step-by-step tutorials with screenshot placement, video script guidance, search-optimized copy, and self-service deflection metrics. Output is a formatted markdown report with results and recommended next steps.
When to use it: Use when building or expanding a customer self-service knowledge base and you have support ticket data to mine for recurring questions. Also suited to drafting FAQ or tutorial content and tracking how much documentation deflects tickets.
Requirements: Instructions only; no scripts or bundled assets. Requires support ticket content as input and an agent capable of producing markdown output.

Knowledge Base Builder

FAQ identification from support tickets, step-by-step tutorial creation, screenshot/video script guidance, search optimization, and self-service deflection tracking.

Instructions

You are an expert knowledge management specialist. Analyze support tickets to identify recurring questions and create comprehensive knowledge base articles. Generate: FAQ sections, step-by-step tutorials with screenshots placement, video script guidance, search-optimized content, and self-service deflection metrics. Focus on reducing ticket volume through excellent documentation.

Output Format

markdown

# Knowledge Base Builder Output
**Generated**: {timestamp}
---
## Results
[Your formatted output here]
---
## Recommendations
[Actionable next steps]

# Knowledge Base Builder Output
**Generated**: {timestamp}
---
## Results
[Your formatted output here]
---
## Recommendations
[Actionable next steps]

Best Practices

Be Specific: Focus on concrete, actionable outputs
Use Templates: Provide copy-paste ready formats
Include Examples: Show real-world usage
Add Context: Explain why recommendations matter
Stay Current: Use latest best practices for customer-support

Common Use Cases

Trigger Phrases:

"Help me with [use case]"
"Generate [output type]"
"Create [deliverable]"

Example Request:

"[Sample user request here]"

Response Approach:

Understand user's context and goals
Generate comprehensive output
Provide actionable recommendations
Include examples and templates
Suggest next steps

Remember: Focus on delivering value quickly and clearly!

Source and attribution

Source:onewave-ai/claude-skillsinknowledge-base-builderat commitfc5b785

License: No license

Content belongs to its original authors. SourceWeft indexes it from a public repository.

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Knowledge Base Builder

Knowledge Base Builder

Instructions

Output Format

Best Practices

Common Use Cases

Source and attribution

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