Customer Success Manager
alirezarezvani/claude-skills/business-growth/skills/customer-success-manager作者 alirezarezvani19392f7a0826MIT27K 个星标收录于 2026年10月8日更新于 2026年10月8日仓库5周前更新
Monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success. Use when analyzing customer accounts, reviewing retention metrics, scoring at-risk customers, or when the user mentions churn, customer health scores, upsell opportunities, expansion revenue, retention analysis, or customer analytics. Runs three Python CLI tools to produce deterministic health scores, churn risk tiers, and prioritized expansion recommendations across Enterprise, Mid-Market, and SMB segments.
仅公开文件列表。将技能安装到工作区后即可查看文件内容。
| 路径 | 大小 | 类型 |
|---|---|---|
| assets/executive_business_review_template.md | 6.8 KB | text/markdown |
| assets/expected_output.json | 4.2 KB | application/json |
| assets/onboarding_checklist_template.md | 7.2 KB | text/markdown |
| assets/qbr_template.md | 4.6 KB | text/markdown |
| assets/sample_customer_data.json | 9 KB | application/json |
| assets/success_plan_template.md | 5.8 KB | text/markdown |
| references/cs-metrics-benchmarks.md | 8.9 KB | text/markdown |
| references/cs-playbooks.md | 10.4 KB | text/markdown |
| references/health-scoring-framework.md | 8.3 KB | text/markdown |
| scripts/churn_risk_analyzer.py | 19.1 KB | text/plain |
| scripts/expansion_opportunity_scorer.py | 15.4 KB | text/plain |
| scripts/health_score_calculator.py | 17.7 KB | text/plain |
| SKILL.md | 9 KB | text/markdown |
来源与署名
来源：alirezarezvani/claude-skills位于business-growth/skills/customer-success-manager提交19392f7
许可证： MIT
内容归原作者所有。SourceWeft 从公开仓库中收录这些内容。
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