Service De Headless Channel Configure

Headless Channel Setup (type-agnostic)

What this skill does

Takes a channel type (WhatsApp | Line | AppleBusinessChat | Facebook | Text) plus its type-specific inputs and drives it to an activated MessagingChannel. It first gates on the Enhanced Messaging Terms and Conditions, then runs four steps:

0. Accept Terms and Conditions — renders the Enhanced Messaging disclaimer and requires the user to certify they have authority to bind their org, mirroring the in-org "Add a Channel" wizard. Blocking — a decline ends the run before any org work. (Stage 0.5, in this skill)
1. Insert the channel — invokes service-de-channel-create, which handles the per-type third-party prereq internally (e.g. WhatsApp's service-de-waba-integrate runs inside service-de-channel-create). (skill: service-de-channel-create)
2. Configure routing — sets SessionHandlerId to an Omni-Channel Queue (pick existing or create new). Message-type-agnostic. (skill: service-de-channel-routing-configure)
3. Configure consent — ensures a valid ConsentType + matching MsgChannelLanguageKeyword record. The Connect insert auto-seeds a default ConsentType=ImplicitOptIn + opt-out keyword, so on a fresh channel this step is frequently a no-op — or an upgrade if the caller wants ExplicitOptIn/DoubleOptIn. Activation's readiness check requires both routing AND consent, so this runs before activation. (skill: service-de-channel-settings-configure)
4. Activate — PATCHes MessagingChannelUsage.DeploymentStatus to Provisioning via REST; the server-side save-hook drives the full observer chain synchronously and returns 204 once the MCU reaches Active and MessagingChannel.IsActive=true. Message-type-agnostic. (skill: service-de-channel-activate)

Resume-by-default. Each step is idempotent — if you re-run after a failure, the orchestrator detects existing state and skips steps that already succeeded.

Prompt mid-flow. If {MESSAGE_TYPE} isn't in the initial request, the orchestrator asks upfront. Routing choices (pick queue / create new) are prompted when step 2 runs, not upfront — keeps leaf skills self-contained.

Reference File Index

Critical execution rule

This orchestrator MUST run all stages (0-5) in a SINGLE response without stopping between stages.

When you invoke a leaf skill (service-de-channel-create, service-de-channel-routing-configure, service-de-channel-settings-configure, service-de-channel-activate) and it returns via function_results:

• DO: Immediately parse the function_results return value and continue to the next stage
• DO: Run Stage 0.5 → Stage 1 → Stage 2 → Stage 3 → Stage 3.5 → Stage 4 → Stage 5 consecutively in ONE response
• DO NOT: Stop and report back to the user between stages
• DO NOT: Wait for user confirmation between stages
• DO NOT: Treat each stage as a separate turn in the conversation

Why this matters: The user invoked THIS orchestrator skill to get an end-to-end activated channel. They did NOT invoke the individual leaf skills. Your job is to run the entire pipeline autonomously and report the final result. Stopping mid-flow breaks the orchestrator pattern and forces the user to manually resume each stage.

Exception: Only stop mid-flow if a leaf skill returns ok: false with a terminal error (not a recoverable prompt), or if the user declines the Stage 0.5 Terms and Conditions gate (emit terms-not-accepted and halt). Then report the failure immediately with context about which stage failed and what state was reached.

Stage 0.5 is a required blocking prompt. The Terms and Conditions gate is the one prompt that must be answered affirmatively before any org work. It is not optional and must not be auto-accepted. A no/decline ends the run per the exception above; a yes continues to Stage 1 in the same response.

Leaf skill prompts: Some leaf skills (like service-de-waba-integrate or service-de-channel-routing-configure) may prompt the user for input mid-execution. That's fine — answer those prompts as they come up, but then CONTINUE to the next stage immediately after the prompt is answered. Don't stop just because a prompt was involved.

When NOT to use this skill

• You only want one step. Invoke the leaf skill directly (service-de-channel-create, service-de-channel-routing-configure, service-de-channel-activate). This orchestrator is for the full automated path from nothing → activated channel.
• You want to run stages independently in separate conversation turns. This orchestrator runs all stages consecutively in one response. If you need manual control between stages, invoke the leaf skills individually.
• You want a message type outside WhatsApp / Line / AppleBusinessChat / Facebook / Text. The dispatcher will return unsupported-type. WeChat / MsCopilot / Alexa would need their own leaves + a dispatcher update.
• The prereq hasn't been met (WABA not shared, LINE channel not created, Apple account not registered, SMS number not provisioned). The per-type insert skill's Stage 2-equivalent surfaces this clearly and returns; no orchestration fixes it. (For SMS/Text the number-provisioning prereq isn't checked at insert — an unprovisioned number surfaces later as an activation-time provisioning-error.)

Inputs (from user)

{MESSAGE_TYPE} (prompted if omitted) and {ORG_ALIAS} (optional), plus type-specific fields for WhatsApp, LINE, AppleBusinessChat, Facebook, and Text (SMS) forwarded to the dispatcher. Load references/inputs.md and follow it for the full field list and the omitted-type prompt text.

Output (to user)

Three top-level outcomes: success, step-annotated failure, and terms-declined. Load references/output-envelopes.md and follow it for the exact JSON shapes.

Stage 0: Resolve {MESSAGE_TYPE} and type-specific key

If {MESSAGE_TYPE} is omitted, prompt the user (see "Inputs" above). Refuse to proceed without one — there's no sensible default.

Once known, determine the preflight key — the field we'll filter the MessagingChannel SOQL on to detect existing state. It's always MessagingPlatformKey, but what that value is varies by type:

Facebook is unique: If {PAGE_ID} is not provided, the orchestrator cannot run its own Stage 1 preflight. Instead, skip Stage 1 and let service-de-channel-create handle the full OAuth → page selection → preflight → creation flow. The insertion skill has its own Stage 1 preflight that runs after page selection.

For non-Facebook types, validate that the caller provided the required type-specific inputs for {MESSAGE_TYPE} (see Inputs above). If missing, prompt or halt — don't call the dispatcher, it will re-validate and return missing-input, wasting a round trip.

Stage 0.5: Enhanced Messaging Terms and Conditions (blocking gate)

Run this before any org query or channel work. The in-org "Add a Channel" wizard requires the admin to accept the Enhanced Messaging Terms and Conditions before it will let them proceed to channel setup. The headless flow must enforce the same gate — do not skip it, do not accept on the user's behalf. This runs once per orchestrator invocation, after {MESSAGE_TYPE} is known (the disclaimer names the channel) and before Stage 1.

Render the disclaimer and certification prompt from references/terms-and-conditions.md (verbatim, substituting the channel label) — load it and follow it for the exact wording and per-type label/third-party mappings.

Gate behavior:

• If the user answers yes (affirmative acceptance), record {TC_ACCEPTED} = true and continue to Stage 1.
• If the user answers no, declines, or does not affirmatively accept, halt immediately — do not run Stage 1 or any subsequent stage. Emit:
  json

  {"ok": false, "kind": "terms-not-accepted", "hint": "user did not accept the Enhanced Messaging Terms and Conditions — channel setup cannot proceed. Re-run when ready to accept."}

• Acceptance is required on every orchestrator invocation, including resume runs. It is a per-session gate, not persisted — we don't have a place to durably record it, and the cost of re-confirming is one prompt.

Stage 1: Pre-flight state detection (resume support)

Skip this stage entirely if MESSAGE_TYPE=Facebook and {PAGE_ID} was not provided. The Facebook insertion skill needs to run OAuth first before we know which PAGE_ID to check for. Let the insertion skill handle its own preflight in Stage 1 after page selection.

For all other cases, query the org to see how far a prior run got. This enables skip-ahead on resume. Two queries, not a subquery — the (SELECT ... FROM MessagingChannelUsages) subquery fails on some orgs where the child relationship is unnameable. Use FK-keyed second query instead (see gotcha #9).

sf data query --target-org '{ORG_ALIAS}' \  --query "SELECT Id, DeveloperName, MessageType, IsActive, SessionHandlerId, FallbackQueueId FROM MessagingChannel WHERE MessagingPlatformKey = '{PLATFORM_KEY}' AND MessageType = '{MESSAGE_TYPE}'" \  --json > /tmp/hcs-preflight.json

If the channel query returns a row, fire a second query to resolve its MCU:

sf data query --target-org '{ORG_ALIAS}' \  --query "SELECT Id, DeploymentStatus FROM MessagingChannelUsage WHERE MessagingChannelId = '{CHANNEL_ID}'" \  --json > /tmp/hcs-preflight-mcu.json

Parse the combined result to figure out {CURRENT_STATE}:

Record the existing {CHANNEL_ID} and {MCU_ID} if present — downstream steps need them.

Initialize {STEPS_RUN} = [], {STEPS_SKIPPED} = [], {T0} = Date.now().

Stage 2: Insert the channel (step 1 of 4)

Skip this stage if CURRENT_STATE ∈ {inserted-no-routing, routed-not-active, already-active} — the channel already exists. Append "insert" to STEPS_SKIPPED in that case.

Otherwise invoke service-de-channel-create with:

• {MESSAGE_TYPE} = (from Stage 0)
• All type-specific inputs (forwarded verbatim — dispatcher routes to the right leaf)
• {ORG_ALIAS}

The insertion skill handles per-type prereqs internally (e.g., for WhatsApp, service-de-channel-create invokes service-de-waba-integrate as its Stage 2). This orchestrator doesn't need to know about WABA linking, LINE token verification, or Apple registration — service-de-channel-create owns the prereq semantics for whichever type it's running.

Handle the envelope:

At this point we have {CHANNEL_ID} and {MCU_ID} regardless of whether step 1 ran or was skipped.

→ Continue immediately to Stage 3 in this same response. DO NOT STOP.

Stage 3: Configure routing (step 2 of 4)

Skip this stage if CURRENT_STATE === "routed-not-active" — routing is already set. Append "route" to STEPS_SKIPPED.

Otherwise invoke service-de-channel-routing-configure:

• {CHANNEL_ID} = recorded above
• {ORG_ALIAS}

This is the step that prompts the user for queue choice (pick existing / create new / escape hatch). Don't try to pre-empt the prompts — forward the user's answers as-is.

Handle the envelope:

→ Continue immediately to Stage 3.5 in this same response. DO NOT STOP.

Stage 3.5: Configure consent (before activation)

Activation's readiness check requires consent AND routing — a fully-routed channel still fails to activate if consent isn't configured. Invoke service-de-channel-settings-configure:

• {CHANNEL_ID} = recorded above
• {CONSENT_TYPE}, {LANGUAGE}, and the keyword/prompt values — forward whatever the user supplied; omit what they didn't
• {ORG_ALIAS}

This stage ensures consent is activation-ready — it doesn't always write. The Connect insert auto-seeds ConsentType=ImplicitOptIn plus a default opt-out MsgChannelLanguageKeyword, which already satisfies the readiness check. So the leaf's Stage 1 will frequently find the channel already ready and return noop: true — the expected outcome on a fresh ImplicitOptIn channel, not a bug. It performs a real write only to upgrade (ExplicitOptIn/DoubleOptIn) or override the seeded keywords/prompts. When the user pre-supplied inputs asking for an upgrade, expect a write and let the leaf prompt for missing values — don't suppress those prompts.

Handle the envelope:

→ Continue immediately to Stage 4 in this same response. DO NOT STOP.

Stage 4: Activate (step 4 of 4)

Always run (unless CURRENT_STATE === "already-active", in which case Stage 1 returned early).

Invoke service-de-channel-activate:

• {CHANNEL_ID} = recorded above
• {ORG_ALIAS}

No timeout knobs — activation is a single synchronous PATCH. The leaf does a defensive poll if the server ever returns mid-transition, but the expected path is one round-trip.

Handle the envelope:

Stage 5: Final report

Build the success envelope:

{  "ok": true,  "messageType": "{MESSAGE_TYPE}",  "channelId": "{CHANNEL_ID}",  "mcuId": "{MCU_ID}",  "channelName": "{CHANNEL_NAME or inferred}",  "sessionHandlerId": "{SESSION_HANDLER_ID}",  "queueName": "{QUEUE_NAME}",  "isActive": true,  "stepsRun": [...],  "stepsSkipped": [...],  "totalDurationMs": Date.now() - T0}

Render to the user as:

Success — {MESSAGE_TYPE} channel '{CHANNEL_NAME}' is live on {ORG_ALIAS}.   Channel ID: {CHANNEL_ID}   Routed to: {queueName} ({SESSION_HANDLER_ID})   Steps: ran {STEPS_RUN.join(", ")}{, skipped " + STEPS_SKIPPED.join(", ") if any}   Total time: {formatted from durationMs}

If any step was skipped due to resume, the report should make that visible.

Partial-success and resume reporting

If the orchestrator fails mid-way, the envelope always includes stateSoFar describing what landed. stateSoFar must always carry both stepsRun and stepsSkipped (each an array, empty if nothing landed/skipped yet) alongside the fields that landed — the partial-success renderer reads both. When rendering a failure, load references/partial-success.md and follow it — it has the exact template for showing which steps already landed and how to retry.

Worked examples

For reference traces (fresh WhatsApp run, resume after routing failure, Apple dispatch, unsupported-type rejection), see references/worked-examples.md.

Gotchas

Nine known gotchas covering prereq ownership, MessagingPlatformKey uniqueness, resume semantics, CSOT-only support, error-classification boundaries, prompt placement, platform-key mapping, wall-clock duration, and the two-query preflight workaround. When debugging unexpected behavior, load references/gotchas.md and follow it.