Service Itsm Teams Coordinate
作者 forcedotcome5164d94d751无许可证1K 个星标收录于 2026年10月8日更新于 2026年10月8日仓库昨天更新
End-to-end autopilot orchestrator for setting up Microsoft Teams integration in Salesforce Service Cloud ITSM — runs the whole flow (enable the Teams for Employee Service Go feature, register the Microsoft Entra app, populate Named Credentials, configure the IT Desk and IT Service checklists, turn on Swarming, and optionally embed the Agentforce agent) in one continuous pass, stopping only at the points a human must act. Use when the user asks to set up Microsoft Teams for ITSM end to end, 'set up teams for it service', 'do the whole teams itsm setup', 'configure microsoft teams for employee service', or wants a guided Teams ITSM walkthrough. Delegates each stage to a specialized child skill while driving the sequence itself. DO NOT TRIGGER when the user asks to enable Teams alone, configure just the IT Desk or IT Service checklist alone, or enable Swarming alone — delegate directly to the specific child skill in those cases.
- e5164d94d751当前提交 e5164d9发布于 2026年10月8日
来源与署名
来源：forcedotcom/sf-skills位于skills/service-itsm-teams-coordinate提交e5164d9
许可证： 无许可证
内容归原作者所有。SourceWeft 从公开仓库中收录这些内容。
更多来自 forcedotcom/sf-skills 的技能
Service Itsm Teams Itservice Configure
forcedotcom
Configure the "Set Up Salesforce IT Service" checklist for Microsoft Teams Employee Service (ITSM) — the employee side, covering app enablement, marketplace install guidance, user access assignment, and Digital Experience Site selection. Use this for: 'turn on Salesforce IT Service', 'set up IT Service on Teams', 'assign Teams for Employee permission set', 'give employees access to Teams for Employee Service', 'manage user access for Teams ITSM', 'grant users the permission sets needed for Teams Employee Service', 'select a digital experience site for Teams', 'install Salesforce IT Service app on Teams', or any request to complete the IT Service half of the Teams ITSM Go page checklist (including the Manage User Access step). DO NOT TRIGGER for the base Teams Salesforce Go page toggle or Azure/Entra app setup (service-itsm-teams-configure) or for the IT Desk/fulfiller half of the checklist (service-itsm-teams-itdesk-configure).
Service Itsm Teams Itdesk Configure
forcedotcom
Configure the "Set Up Salesforce IT Desk" checklist for Microsoft Teams Employee Service (ITSM) — the fulfiller/agent side, covering app enablement, marketplace install guidance, user access assignment, and Swarming collaboration-tool setup. Use this for: 'turn on Salesforce IT Desk', 'set up IT Desk on Teams', 'assign Teams for IT Desk permission set', 'set Teams as collaboration tool for swarming', 'install Salesforce IT Desk app on Teams', or any request to complete the IT Desk half of the Teams ITSM Go page checklist. DO NOT TRIGGER for the base Teams Salesforce Go page toggle or Azure/Entra app setup (service-itsm-teams-configure) or for the IT Service/employee half of the checklist (service-itsm-teams-itservice-configure).
Service Itsm Teams Debug
forcedotcom
通过针对 Salesforce 组织运行通过/失败配置检查清单，诊断 Microsoft Teams 员工服务（ITSM）配置故障。
Service Itsm Teams Employee Agent Configure
forcedotcom
Configure the embedded Agentforce Employee Agent so it replies inside the Microsoft Teams ITSM custom client ('Salesforce Employee Assist' / 'Ask AI Agent'). Use this for: 'set up employee agent in Teams', 'embed Agentforce agent in Teams', 'make the IT Service Employee Agent reply in Teams', 'Teams Ask AI Agent not responding', 'agent joins then leaves without replying', 'configure MIAW deployment for Teams employee agent', 'Teams embedded messaging agent setup'. Builds the whole stack headlessly (zero Setup-UI clicks): the Web messaging channel with User Verification ON, the Enhanced Chat User Verification Key Set (JWKS_URL) it requires, the Teams_AgentForce custom-client deployment, the routing flow to the agent, and the Agent Access permission set that lets the portal user reach the agent. DO NOT TRIGGER for enabling the Teams feature Salesforce Go page toggle (service-itsm-teams-configure) or for configuring notification preferences.
Service Itsm Swarming Configure
forcedotcom
通过 Connect API 调用启用 Salesforce Swarming ITSM 功能，并将协作工具设为 Teams。
Service Itsm Channels Coordinate
forcedotcom
交互式协调器，展示 ITSM 渠道设置选项并委派给对应的子技能。