Zms Troubleshoot Agent Deployment

作者 zscaler809f68d6c921无许可证收录于 2026年10月8日更新于 2026年10月8日

Troubleshoot Zscaler Microsegmentation (ZMS) agent deployment and connectivity issues. Investigates agent fleet health, connection status, version compliance, agent group configuration, provisioning keys, and TOTP secrets. Use when an administrator reports: 'Agents are disconnected', 'Agent enrollment failing', 'How do I provision new agents?', 'Check agent versions', or 'Agent not connecting.'

仅含说明DevOps & Cloud

AI 生成的概览

指导排查 Zscaler 微隔离代理的部署、注册、连接与版本问题，使用只读 ZMS 工具。

功能: 提供六步排查流程：收集症状、查看代理整体连接与版本统计、定位具体代理、核对代理组配置，以及检查预配密钥（nonce）和 TOTP 注册密钥。内容包含诊断报告模板、常见问题速查表，以及未设置客户 ID、未发现代理、密钥用尽、GraphQL 错误却返回 HTTP 200 等边界情况。所列 MCP 工具均为只读；写操作需通过 Zscaler 管理门户或 ZMS GraphQL API 完成。
适用场景: 适用于管理员反馈代理无法连接、注册失败、版本不匹配、代理缺失，或需要为新代理部署准备预配配置的场景。适合对 ZMS 代理群健康状况进行调查与诊断，而非执行变更。
运行要求: 需要设置 ZSCALER_CUSTOMER_ID 环境变量，并通过所列只读 MCP 工具访问 OneAPI 上的 ZMS GraphQL 端点。写操作需要 Zscaler 管理门户或直接访问 ZMS API。不附带脚本，仅为说明文档。

ZMS: Troubleshoot Agent Deployment

Keywords

agent deployment, agent enrollment, agent disconnected, provisioning key, nonce, TOTP, agent version, agent connectivity, agent group, agent health, microsegmentation agent, agent upgrade, agent troubleshoot

Overview

Troubleshoot Zscaler Microsegmentation (ZMS) agent deployment, enrollment, and connectivity issues. This skill systematically investigates agent fleet health, identifies disconnected or outdated agents, verifies agent group configuration, checks provisioning key availability, and retrieves enrollment credentials. It covers the full agent lifecycle from initial provisioning through ongoing health monitoring.

The ZMS API is a GraphQL endpoint on OneAPI. The full API supports both Query (read) and Mutation (write) operations for agents, agent groups, and nonces:

Query operations (available via MCP): agents, agentGroups, AgentConnectionStatusStatisticsConnection, agentVersionStatistics, nonces, nonce
Mutation operations (not yet in MCP, available via API/portal): agentUpdate, agentDelete, agentGroupCreate/Update/Delete, agentGroupUpgradeStatusReset, nonceCreate/Update/Delete, nonceWithAgentGroupCreate

Use this skill when: An administrator reports agents not connecting, enrollment failures, version mismatches, or needs to set up provisioning for new agent deployments.

Important:

All ZMS tools require ZSCALER_CUSTOMER_ID to be set as an environment variable.
All current MCP tools are read-only (Query operations). Write operations (create/update/delete agents, groups, nonces) must be performed through the Zscaler admin portal or the ZMS API directly.
GraphQL errors may return HTTP 200 with errors in the response body — always check for the errors field.

Workflow

Follow this 6-step process to troubleshoot agent deployment.

Step 1: Identify the Problem

Gather from the administrator:

Required:

What is the symptom? (agent not connecting, enrollment failure, version mismatch, missing agent)
Which agents or hosts? (hostname, IP, agent group)
When did the issue start?

Helpful:

Is this a new deployment or an existing agent?
Cloud provider (AWS, Azure, GCP, on-premises)?
OS type and version?
Any recent infrastructure changes?
Error messages from the agent installer?

Step 2: Check Overall Fleet Health

Get connection status statistics:

text

zms_get_agent_connection_status_statistics()```text
This provides the fleet-wide overview:
- Total agent count- Connected vs disconnected counts and percentages- Per-type and per-status breakdown
**Assess fleet health:**
- **> 95% connected**: Healthy fleet -- issue is likely isolated- **90-95% connected**: Some connectivity issues -- check network- **< 90% connected**: Widespread issue -- check infrastructure
**Get version statistics:**
```textzms_get_agent_version_statistics()```text
Check for:
- Number of distinct versions in use (should be minimal)- Agents on deprecated or unsupported versions- Upgrade rollout progress
---
### Step 3: Find the Specific Agent
**Search for the problematic agent:**
```textzms_list_agents(search="<hostname_or_ip>", page_size=20)```text
**If agent is found**, check:
- **connectionStatus**: Is the agent connected, disconnected, or in another state?- **version**: Is the agent running the latest version?- **os**: Is the OS supported?- **ipAddresses**: Are the IP addresses correct for the expected network?- **agentGroup**: Is the agent in the correct group?- **lastSeen**: When was the agent last active?
**If agent is NOT found:**
- The agent was never enrolled, or enrollment failed- The agent may be registered under a different hostname/IP- Try broader search or list all agents:
```textzms_list_agents(page=1, page_size=100)

zms_get_agent_connection_status_statistics()```text
This provides the fleet-wide overview:
- Total agent count- Connected vs disconnected counts and percentages- Per-type and per-status breakdown
**Assess fleet health:**
- **> 95% connected**: Healthy fleet -- issue is likely isolated- **90-95% connected**: Some connectivity issues -- check network- **< 90% connected**: Widespread issue -- check infrastructure
**Get version statistics:**
```textzms_get_agent_version_statistics()```text
Check for:
- Number of distinct versions in use (should be minimal)- Agents on deprecated or unsupported versions- Upgrade rollout progress
---
### Step 3: Find the Specific Agent
**Search for the problematic agent:**
```textzms_list_agents(search="<hostname_or_ip>", page_size=20)```text
**If agent is found**, check:
- **connectionStatus**: Is the agent connected, disconnected, or in another state?- **version**: Is the agent running the latest version?- **os**: Is the OS supported?- **ipAddresses**: Are the IP addresses correct for the expected network?- **agentGroup**: Is the agent in the correct group?- **lastSeen**: When was the agent last active?
**If agent is NOT found:**
- The agent was never enrolled, or enrollment failed- The agent may be registered under a different hostname/IP- Try broader search or list all agents:
```textzms_list_agents(page=1, page_size=100)

Step 4: Verify Agent Group Configuration

List agent groups:

text

zms_list_agent_groups(page=1, page_size=50)```text
For each group, verify:
- **Type**: Cloud provider type or on-premises- **Agent count**: Expected number of agents- **Policy status**: Whether policies are applied to the group- **Auto-upgrade settings**: Whether agents auto-upgrade- **Upgrade schedule**: Scheduled upgrade windows- **Tamper protection**: Whether tamper protection is enabled
**Sort by name for easier navigation:**
```textzms_list_agent_groups(sort="name", sort_dir="ASC", page_size=50)```text
**Get TOTP secrets for enrollment (if enrollment is the issue):**
```textzms_get_agent_group_totp_secrets(eyez_id="<agent_group_eyez_id>")```text
The TOTP secret is required for agent enrollment. This returns:
- **TOTP secret**: The secret key for generating one-time passwords- **QR code**: For scanning with an authenticator app- **Generation timestamp**: When the secret was created
---
### Step 5: Check Provisioning Keys (Nonces)
**List available provisioning keys:**
```textzms_list_nonces(page=1, page_size=50)```text
Provisioning keys (nonces) are one-time keys used to register new agents. For each key, check:
- **name**: Descriptive key name- **value**: The actual provisioning key string- **maxUsage**: Maximum number of times the key can be used- **usageCount**: How many times the key has been used- **agentGroup**: Which agent group the key enrolls agents into- **productType**: The product type the key is for- **created/modified**: Key timestamps
**Common provisioning key issues:**
- **Key exhausted**: `usageCount >= maxUsage` -- create a new key (via `nonceCreate` mutation in the API/portal)- **Wrong agent group**: Key enrolls into the wrong group -- verify with `zms_get_nonce()`- **Expired key**: Key was created long ago and may have been deactivated- **Need key + new group**: The API supports `nonceWithAgentGroupCreate` to create both a provisioning key and a new agent group simultaneously (via portal/API only)
**Search for a specific key:**
```textzms_list_nonces(search="<key_name>")```text
**Get specific key details:**
```textzms_get_nonce(eyez_id="<nonce_eyez_id>")```text
---
### Step 6: Present Diagnosis and Resolution
#### Diagnosis Template
```textZMS Agent Deployment Troubleshooting Report=============================================Date: <current_date>Reported by: <administrator>
## Issue Summary
- **Symptom:** <Agent not connecting / Enrollment failing / Version mismatch>- **Affected:** <hostname(s) / agent group / all agents>- **Duration:** <Since when>- **Severity:** <Critical / High / Medium / Low>- **Status:** <Root cause identified / Investigating>
---
## Fleet Health Overview
| Metric              | Value       | Status     ||--------------------|------------|-----------|| Total Agents        | 245        | --         || Connected           | 238 (97%)  | Healthy    || Disconnected        | 7 (3%)     | 3 expected || Agent Versions      | 3 in use   | Review     || Latest Version      | v4.2.1     | Target     |
---
## Investigation Results
### Agent Status- **Hostname:** web-srv-03- **Connection Status:** DISCONNECTED- **Last Seen:** 3 days ago- **Version:** v4.1.8 (OUTDATED -- latest is v4.2.1)- **OS:** Ubuntu 22.04- **Agent Group:** Production Web Servers- **IP Address:** 10.0.1.45
### Agent Group Configuration- **Group:** Production Web Servers- **Auto-Upgrade:** Disabled- **Tamper Protection:** Enabled- **Policy Status:** Active- **Agent Count:** 12
### Provisioning Key Status- **Available Keys:** 3- **"Prod Web Key":** 45/50 used (90% -- nearing limit)- **"Staging Key":** 12/100 used (12% -- available)
---
## Root Cause
<Describe the identified root cause>
Examples:- Agent disconnected due to network configuration change on the host- Enrollment failing because provisioning key has reached max usage- Agent running outdated version that is incompatible with current policies- Agent group auto-upgrade is disabled, preventing version updates
---
## Resolution Steps
### For Disconnected Agent1. Verify network connectivity from the host to Zscaler cloud2. Check agent service status on the host (`systemctl status zms-agent`)3. Review agent logs for connection errors4. Verify firewall rules allow outbound to Zscaler endpoints5. If agent is unresponsive, restart the agent service
### For Enrollment Failure1. Verify provisioning key has remaining usage2. Confirm the key is associated with the correct agent group3. Retrieve TOTP secrets for the target agent group4. Verify the enrollment command includes the correct customer ID5. Check that the host can reach the Zscaler enrollment endpoint
### For Version Mismatch1. Enable auto-upgrade on the agent group (via `agentGroupUpdate` mutation in portal/API)2. Schedule an upgrade window during maintenance3. Reset upgrade status if stuck (via `agentGroupUpgradeStatusReset` mutation in portal/API)4. For critical agents, plan manual upgrades with rollback plan5. Verify new version compatibility with the host OS
### For Missing Agent1. Confirm the agent was installed on the target host2. Verify the provisioning key used during installation3. Check if the agent registered under a different hostname4. Review agent installer logs for errors5. If agent was accidentally removed, re-install using a valid provisioning key
### For Removing a Decommissioned Agent1. Identify the agent via `zms_list_agents(search="<hostname>")`2. Remove via the Zscaler admin portal or `agentDelete` mutation (not available via MCP)3. Verify removal by re-searching for the agent```text
---
## Common Issues Quick Reference
| Symptom | Likely Cause | Quick Check ||---------|-------------|------------|| Agent disconnected | Network/host issue | `zms_list_agents(search="<host>")` || All agents disconnected | Infrastructure issue | `zms_get_agent_connection_status_statistics()` || Enrollment failed | Key exhausted | `zms_list_nonces()` || Wrong agent group | Wrong provisioning key | `zms_get_nonce(eyez_id)` || Version mismatch | Auto-upgrade disabled | `zms_get_agent_version_statistics()` || Agent not found | Never enrolled | `zms_list_agents(page_size=100)` || TOTP required | Need enrollment creds | `zms_get_agent_group_totp_secrets(eyez_id)` |
---
## Edge Cases
### ZSCALER_CUSTOMER_ID Not Set
```textZSCALER_CUSTOMER_ID environment variable is required for all ZMS tools.
Set this variable before using ZMS tools. The customer ID can befound in the Zscaler admin portal under Administration > Company Profile.```text
### No Agents Found
```textNo agents found in the ZMS deployment.
Possible causes:- Microsegmentation has not been deployed yet- Agents are registered under a different customer ID- The customer ID environment variable is incorrect
Action: Verify ZSCALER_CUSTOMER_ID and confirm agent deploymentstatus with the infrastructure team.```text
### All Provisioning Keys Exhausted
```textAll provisioning keys have reached their maximum usage limit.
Available keys:- "Prod Key": 50/50 used (exhausted)- "Dev Key": 25/25 used (exhausted)
Action: Create new provisioning keys via the Zscaler admin portalor the ZMS GraphQL API (nonceCreate or nonceWithAgentGroupCreatemutations). Current MCP tools are read-only and cannot create keys.```text
### GraphQL Errors with HTTP 200
```textThe ZMS API returned HTTP 200 but with GraphQL errors in theresponse body.
Common error patterns:- "Data fetching Failed: Forbidden to use API" with code FORBIDDEN  → API access not authorized, check permissions- INTERNAL_ERROR classification  → Server-side error, retry or contact support- Invalid query parameters  → Check pagination, sorting, and filter values
The ZMS GraphQL API may return HTTP 200 even when the query fails.Always check the response body for the "errors" field with its"message", "path", and "extensions" fields.```text
---
## Quick Reference
**Primary workflow:** Identify Issue → Fleet Health → Find Agent → Agent Groups → Provisioning Keys → Diagnose
**Agent tools:**
- `zms_list_agents(search, page, page_size)` -- find and list agents- `zms_get_agent_connection_status_statistics()` -- fleet connection health- `zms_get_agent_version_statistics()` -- version distribution
**Agent group tools:**
- `zms_list_agent_groups()` -- list all agent groups- `zms_get_agent_group_totp_secrets(eyez_id)` -- TOTP enrollment credentials
**Provisioning key tools:**
- `zms_list_nonces()` -- list all provisioning keys- `zms_get_nonce(eyez_id)` -- specific key details
**Troubleshooting checklist:**
1. Is the agent enrolled? → `zms_list_agents(search)`2. Is the agent connected? → Check `connectionStatus` field3. Is the version current? → `zms_get_agent_version_statistics()`4. Is the agent group configured? → `zms_list_agent_groups()`5. Are provisioning keys available? → `zms_list_nonces()`6. Are TOTP secrets accessible? → `zms_get_agent_group_totp_secrets()`
**API mutation operations** (available via portal/API, not MCP):
- `agentUpdate` / `agentDelete` -- manage individual agents- `agentGroupCreate` / `agentGroupUpdate` / `agentGroupDelete` -- manage groups- `agentGroupUpgradeStatusReset` -- reset stuck upgrade status- `nonceCreate` / `nonceUpdate` / `nonceDelete` -- manage provisioning keys- `nonceWithAgentGroupCreate` -- create key and group together

zms_list_agent_groups(page=1, page_size=50)```text
For each group, verify:
- **Type**: Cloud provider type or on-premises- **Agent count**: Expected number of agents- **Policy status**: Whether policies are applied to the group- **Auto-upgrade settings**: Whether agents auto-upgrade- **Upgrade schedule**: Scheduled upgrade windows- **Tamper protection**: Whether tamper protection is enabled
**Sort by name for easier navigation:**
```textzms_list_agent_groups(sort="name", sort_dir="ASC", page_size=50)```text
**Get TOTP secrets for enrollment (if enrollment is the issue):**
```textzms_get_agent_group_totp_secrets(eyez_id="<agent_group_eyez_id>")```text
The TOTP secret is required for agent enrollment. This returns:
- **TOTP secret**: The secret key for generating one-time passwords- **QR code**: For scanning with an authenticator app- **Generation timestamp**: When the secret was created
---
### Step 5: Check Provisioning Keys (Nonces)
**List available provisioning keys:**
```textzms_list_nonces(page=1, page_size=50)```text
Provisioning keys (nonces) are one-time keys used to register new agents. For each key, check:
- **name**: Descriptive key name- **value**: The actual provisioning key string- **maxUsage**: Maximum number of times the key can be used- **usageCount**: How many times the key has been used- **agentGroup**: Which agent group the key enrolls agents into- **productType**: The product type the key is for- **created/modified**: Key timestamps
**Common provisioning key issues:**
- **Key exhausted**: `usageCount >= maxUsage` -- create a new key (via `nonceCreate` mutation in the API/portal)- **Wrong agent group**: Key enrolls into the wrong group -- verify with `zms_get_nonce()`- **Expired key**: Key was created long ago and may have been deactivated- **Need key + new group**: The API supports `nonceWithAgentGroupCreate` to create both a provisioning key and a new agent group simultaneously (via portal/API only)
**Search for a specific key:**
```textzms_list_nonces(search="<key_name>")```text
**Get specific key details:**
```textzms_get_nonce(eyez_id="<nonce_eyez_id>")```text
---
### Step 6: Present Diagnosis and Resolution
#### Diagnosis Template
```textZMS Agent Deployment Troubleshooting Report=============================================Date: <current_date>Reported by: <administrator>
## Issue Summary
- **Symptom:** <Agent not connecting / Enrollment failing / Version mismatch>- **Affected:** <hostname(s) / agent group / all agents>- **Duration:** <Since when>- **Severity:** <Critical / High / Medium / Low>- **Status:** <Root cause identified / Investigating>
---
## Fleet Health Overview
| Metric              | Value       | Status     ||--------------------|------------|-----------|| Total Agents        | 245        | --         || Connected           | 238 (97%)  | Healthy    || Disconnected        | 7 (3%)     | 3 expected || Agent Versions      | 3 in use   | Review     || Latest Version      | v4.2.1     | Target     |
---
## Investigation Results
### Agent Status- **Hostname:** web-srv-03- **Connection Status:** DISCONNECTED- **Last Seen:** 3 days ago- **Version:** v4.1.8 (OUTDATED -- latest is v4.2.1)- **OS:** Ubuntu 22.04- **Agent Group:** Production Web Servers- **IP Address:** 10.0.1.45
### Agent Group Configuration- **Group:** Production Web Servers- **Auto-Upgrade:** Disabled- **Tamper Protection:** Enabled- **Policy Status:** Active- **Agent Count:** 12
### Provisioning Key Status- **Available Keys:** 3- **"Prod Web Key":** 45/50 used (90% -- nearing limit)- **"Staging Key":** 12/100 used (12% -- available)
---
## Root Cause
<Describe the identified root cause>
Examples:- Agent disconnected due to network configuration change on the host- Enrollment failing because provisioning key has reached max usage- Agent running outdated version that is incompatible with current policies- Agent group auto-upgrade is disabled, preventing version updates
---
## Resolution Steps
### For Disconnected Agent1. Verify network connectivity from the host to Zscaler cloud2. Check agent service status on the host (`systemctl status zms-agent`)3. Review agent logs for connection errors4. Verify firewall rules allow outbound to Zscaler endpoints5. If agent is unresponsive, restart the agent service
### For Enrollment Failure1. Verify provisioning key has remaining usage2. Confirm the key is associated with the correct agent group3. Retrieve TOTP secrets for the target agent group4. Verify the enrollment command includes the correct customer ID5. Check that the host can reach the Zscaler enrollment endpoint
### For Version Mismatch1. Enable auto-upgrade on the agent group (via `agentGroupUpdate` mutation in portal/API)2. Schedule an upgrade window during maintenance3. Reset upgrade status if stuck (via `agentGroupUpgradeStatusReset` mutation in portal/API)4. For critical agents, plan manual upgrades with rollback plan5. Verify new version compatibility with the host OS
### For Missing Agent1. Confirm the agent was installed on the target host2. Verify the provisioning key used during installation3. Check if the agent registered under a different hostname4. Review agent installer logs for errors5. If agent was accidentally removed, re-install using a valid provisioning key
### For Removing a Decommissioned Agent1. Identify the agent via `zms_list_agents(search="<hostname>")`2. Remove via the Zscaler admin portal or `agentDelete` mutation (not available via MCP)3. Verify removal by re-searching for the agent```text
---
## Common Issues Quick Reference
| Symptom | Likely Cause | Quick Check ||---------|-------------|------------|| Agent disconnected | Network/host issue | `zms_list_agents(search="<host>")` || All agents disconnected | Infrastructure issue | `zms_get_agent_connection_status_statistics()` || Enrollment failed | Key exhausted | `zms_list_nonces()` || Wrong agent group | Wrong provisioning key | `zms_get_nonce(eyez_id)` || Version mismatch | Auto-upgrade disabled | `zms_get_agent_version_statistics()` || Agent not found | Never enrolled | `zms_list_agents(page_size=100)` || TOTP required | Need enrollment creds | `zms_get_agent_group_totp_secrets(eyez_id)` |
---
## Edge Cases
### ZSCALER_CUSTOMER_ID Not Set
```textZSCALER_CUSTOMER_ID environment variable is required for all ZMS tools.
Set this variable before using ZMS tools. The customer ID can befound in the Zscaler admin portal under Administration > Company Profile.```text
### No Agents Found
```textNo agents found in the ZMS deployment.
Possible causes:- Microsegmentation has not been deployed yet- Agents are registered under a different customer ID- The customer ID environment variable is incorrect
Action: Verify ZSCALER_CUSTOMER_ID and confirm agent deploymentstatus with the infrastructure team.```text
### All Provisioning Keys Exhausted
```textAll provisioning keys have reached their maximum usage limit.
Available keys:- "Prod Key": 50/50 used (exhausted)- "Dev Key": 25/25 used (exhausted)
Action: Create new provisioning keys via the Zscaler admin portalor the ZMS GraphQL API (nonceCreate or nonceWithAgentGroupCreatemutations). Current MCP tools are read-only and cannot create keys.```text
### GraphQL Errors with HTTP 200
```textThe ZMS API returned HTTP 200 but with GraphQL errors in theresponse body.
Common error patterns:- "Data fetching Failed: Forbidden to use API" with code FORBIDDEN  → API access not authorized, check permissions- INTERNAL_ERROR classification  → Server-side error, retry or contact support- Invalid query parameters  → Check pagination, sorting, and filter values
The ZMS GraphQL API may return HTTP 200 even when the query fails.Always check the response body for the "errors" field with its"message", "path", and "extensions" fields.```text
---
## Quick Reference
**Primary workflow:** Identify Issue → Fleet Health → Find Agent → Agent Groups → Provisioning Keys → Diagnose
**Agent tools:**
- `zms_list_agents(search, page, page_size)` -- find and list agents- `zms_get_agent_connection_status_statistics()` -- fleet connection health- `zms_get_agent_version_statistics()` -- version distribution
**Agent group tools:**
- `zms_list_agent_groups()` -- list all agent groups- `zms_get_agent_group_totp_secrets(eyez_id)` -- TOTP enrollment credentials
**Provisioning key tools:**
- `zms_list_nonces()` -- list all provisioning keys- `zms_get_nonce(eyez_id)` -- specific key details
**Troubleshooting checklist:**
1. Is the agent enrolled? → `zms_list_agents(search)`2. Is the agent connected? → Check `connectionStatus` field3. Is the version current? → `zms_get_agent_version_statistics()`4. Is the agent group configured? → `zms_list_agent_groups()`5. Are provisioning keys available? → `zms_list_nonces()`6. Are TOTP secrets accessible? → `zms_get_agent_group_totp_secrets()`
**API mutation operations** (available via portal/API, not MCP):
- `agentUpdate` / `agentDelete` -- manage individual agents- `agentGroupCreate` / `agentGroupUpdate` / `agentGroupDelete` -- manage groups- `agentGroupUpgradeStatusReset` -- reset stuck upgrade status- `nonceCreate` / `nonceUpdate` / `nonceDelete` -- manage provisioning keys- `nonceWithAgentGroupCreate` -- create key and group together

来源与署名

来源：zscaler/zscaler-mcp-server位于skills/zms/troubleshoot-agent-deployment提交809f68d

许可证：无许可证

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Zms Troubleshoot Agent Deployment

ZMS: Troubleshoot Agent Deployment

Keywords

Overview

Workflow

Step 1: Identify the Problem

Step 2: Check Overall Fleet Health

Step 4: Verify Agent Group Configuration

来源与署名

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