Customer Success Manager
alirezarezvani/claude-skills/business-growth/skills/customer-success-manager作者 alirezarezvani19392f7a0826MIT27K 個星標收錄於 2026年10月8日更新於 2026年10月8日儲存庫5 週前更新
Monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success. Use when analyzing customer accounts, reviewing retention metrics, scoring at-risk customers, or when the user mentions churn, customer health scores, upsell opportunities, expansion revenue, retention analysis, or customer analytics. Runs three Python CLI tools to produce deterministic health scores, churn risk tiers, and prioritized expansion recommendations across Enterprise, Mid-Market, and SMB segments.
僅公開檔案列表。將技能安裝到工作區後即可檢視檔案內容。
| 路徑 | 大小 | 類型 |
|---|---|---|
| assets/executive_business_review_template.md | 6.8 KB | text/markdown |
| assets/expected_output.json | 4.2 KB | application/json |
| assets/onboarding_checklist_template.md | 7.2 KB | text/markdown |
| assets/qbr_template.md | 4.6 KB | text/markdown |
| assets/sample_customer_data.json | 9 KB | application/json |
| assets/success_plan_template.md | 5.8 KB | text/markdown |
| references/cs-metrics-benchmarks.md | 8.9 KB | text/markdown |
| references/cs-playbooks.md | 10.4 KB | text/markdown |
| references/health-scoring-framework.md | 8.3 KB | text/markdown |
| scripts/churn_risk_analyzer.py | 19.1 KB | text/plain |
| scripts/expansion_opportunity_scorer.py | 15.4 KB | text/plain |
| scripts/health_score_calculator.py | 17.7 KB | text/plain |
| SKILL.md | 9 KB | text/markdown |
來源與署名
來源：alirezarezvani/claude-skills位於business-growth/skills/customer-success-manager提交19392f7
授權條款： MIT
內容歸原作者所有。SourceWeft 從公開儲存庫中收錄這些內容。
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