Session Review

Session Review

Review Fullstory sessions to understand what happened — whether diagnosing a customer-reported bug or validating UI changes during development.

When to Use

• User reports a bug and provides a session URL
• Investigating an error or unexpected behavior
• Understanding user flow through the application
• Debugging issues that are hard to reproduce
• Validating UI changes locally after testing

MCP Tools

The tools follow this pattern:

fullstory:session_open  →  (fullstory:session_view | fullstory:session_diff)*  →  fullstory:session_close

1. fullstory:session_open: Pass session_url. Returns event summaries and a client_id.
2. fullstory:session_view: Screenshot + component tree at a timestamp. Sequential calls with increasing timestamps are faster.
3. fullstory:session_diff: Highlights changes between two timestamps within a page.
4. fullstory:session_close: Always call when done to free resources.

Workflow

1. Open the Session

fullstory:session_open(session_url="https://app.fullstory.com/ui/<org-id>/session/<device-id>:<session-id>")

Returns: event summaries (navigation, clicks, errors, custom events) and client_id.

2. Identify Key Moments

Scan event summaries for:

• Page navigations — entry points into different views
• Click events — user interactions with buttons, links, forms
• Error events — console errors, network failures, renderer errors
• Rage clicks / mouse thrash — signs of UX friction
• Custom events — application-specific telemetry

3. Visual Inspection

At each key moment:

fullstory:session_view(client_id="<id>", page_id="<page>", timestamp=<ms>)

Check for:

• Layout correctness (elements positioned properly)
• Content rendering (text, images, icons present)
• Responsive behavior (no overflow, proper sizing)
• Empty/loading states handled

4. Compare States

For before/after analysis:

fullstory:session_diff(client_id="<id>", page_id="<page>", from_ts=<before_ms>, to_ts=<after_ms>)

Returns screenshot with changed regions highlighted plus a text summary of component changes.

5. Report Findings

Summarize what was observed:

• What the user saw at each key moment
• Any errors, visual regressions, or unexpected behavior
• Root cause analysis if diagnosing a bug
• Confirmation of correctness if validating changes

6. Cleanup

Always close the session:

fullstory:session_close(client_id="<id>")

Example

When a user reports "the checkout button didn't work" and provides a session URL:

1. Call fullstory:session_open with the session URL
2. Find the checkout-related events in the summaries (note the page_id and timestamps)
3. Use fullstory:session_view to see the UI state just before the button click
4. Use fullstory:session_diff to compare before/after the click attempt to see what changed (or didn't)
5. Report findings: what the user saw, any errors, why the action may have failed
6. Call fullstory:session_close to clean up

Common Mistakes