Next Best Action

Next-Best-Action

Read the current state of the conversation and recommend the one or two moves most likely to advance it.

Prerequisites

conversation_intelligence requires at least one connected email or meeting source; conversation_intelligence and account_research consume AI credits. If no conversation data exists, base the recommendation on account_research and say the read is limited, pointing the user to their ZoomInfo admin.

Input

Provided via $ARGUMENTS:

• Scope (required) — an account, a contact, or a specific engagement (ID, or a name to resolve).
• Goal (optional) — e.g. "get to a technical eval", "close this quarter", "re-engage a stalled deal". Sharpens the recommendation.

Workflow

1. Resolve scope. Use a ZoomInfo ID directly, or resolve via search_companies / search_contacts and confirm an ambiguous match before spending credits (conversation_intelligence and account_research both cost AI credits, so a wrong resolution burns them). For a specific call not named, offer a browse_engagements shortlist first.
2. Read the state. Run conversation_intelligence scoped to the account/contact/engagement for where things stand: open threads, stated next steps, blockers, buying signals, and unanswered questions. Pull account_research for deal stage and stakeholder context. Keep CI scoped to one ID; it sees only the last few engagements and cannot search by topic or count, so reason from what it returns.
3. Recommend. Propose one to three concrete next actions, ranked, each tied to specific evidence from the conversations and aimed at the stated goal. For each, give the move, why now (the evidence), and the expected effect. Skip generic advice — if the evidence does not support a confident recommendation, say what is missing and what to find out next instead.

Output Format

Next best action — [Account / Contact]

State of play — 2-3 lines on where things stand right now, from the conversations.

Recommended moves (ranked, 1-3):

1. [The move] — Why now: [evidence from a specific conversation]. Expected effect: [what it unlocks].

What we don't yet know — the open question(s) that would most change the recommendation, and how to get the answer.

When there is no data

If conversation data is unavailable, give the best account_research-based suggestion and flag that it is not grounded in recent conversations.