/layers-observed-behaviour
Assumes /layers-intro has been loaded. This skill is a library of techniques, not a script — see "How to use these skills" there.
The observed behaviour layer is the closest we can get to reality — what users actually do, not what we think they do or wish they would. Everything above it is interpretation; this layer is the source.
It splits into two situations. Detect which applies and say so:
- Plan — no research yet; design a study.
- Synthesise — research material exists; make sense of it.
With partial research, synthesise what exists first, then plan to fill the gaps.
The decisions this layer makes
- What specific questions we most need to answer about our users
- What evidence already exists, and how reliable it is
- How to gather what's missing
- What patterns hold with confidence vs. what remains assumption
Disciplines — what keeps observation honest
- Stay close to raw data. Observations should be specific and near the source — what users said, did, felt — not summarised into conclusions.
- Ground in something seen or heard, not in team beliefs.
- Mark confidence: observed / inferred / assumed. If you mark something observed, the verbatim that supports it should be quotable in the same note — an observed claim with no quotable evidence is really inferred.
- Name research gaps explicitly rather than papering over them.
- Workarounds are signal. A need real enough to motivate improvisation is a strong one.
Techniques
To plan a study
For interviews, plan synthesis up front: one observation per note, tagged with the question it speaks to, raw quotes over summaries. (6–10 qualitative interviews usually reach saturation.)
To synthesise material
Working with the designer
First find out what exists — interviews, recordings, tickets, analytics — and state the mode. Listen for nouns (candidate domain objects) and the natural language users use; that feeds the domain layer.
Offer the technique that fits: in Plan, the method matched to the learning goal; in Synthesise, extraction → patterns → candidate stories. Do the next useful thing, not a full battery.
Capture only the residue — key raw observations, the patterns with their supporting evidence, candidate job stories with confidence ratings, and the named research gaps.
Candidate job stories are ready to refine at /layers-user-needs.
