Process Mapping
Table of Contents
Overview
Process mapping creates visual representations of workflows, helping teams understand current operations, identify bottlenecks, and design improvements.
When to Use
- Documenting existing workflows
- Identifying process improvements
- Onboarding new team members
- Discovering inefficiencies and bottlenecks
- Planning system implementations
- Analyzing customer journeys
- Automating manual processes
- Training and documentation
Quick Start
Minimal working example:
Reference Guides
Detailed implementations in the references/ directory:
Best Practices
✅ DO
- Map current state first before designing changes
- Include all stakeholders in mapping sessions
- Document actual processes, not theoretical ones
- Identify waste and bottlenecks
- Design future state with team input
- Include decision points and exceptions
- Add timing and resource information
- Keep processes simple and visual
- Update maps when processes change
- Use mapping to drive continuous improvement
❌ DON'T
- Skip documenting current state
- Design future state without understanding current
- Over-complicate process diagrams
- Forget about edge cases and exceptions
- Ignore process performance metrics
- Create maps that nobody can understand
- Design improvements without involving people doing work
- Implement changes without validating process
- Leave outdated maps in documentation
- Ignore customer perspective
